Operations Manager

Position Summary

The Branch Operations Manager is a key leader responsible for driving the success of the branch across all areas of operations. This includes overseeing sales, design, fabrication, installation, service, and inspections while ensuring alignment with the annual budget and business plan. The ideal candidate is a strategic thinker who can lead teams, manage projects, and maintain high standards of efficiency, profitability, and customer satisfaction.

Required Experience & Qualifications

• High school diploma or equivalent
• Minimum 5 years of fire sprinkler industry experience
• Comprehensive understanding of design, materials, tools, equipment, and procedures used in fire protection design, fabrication, installation, and service
• Working knowledge of NFPA standards
• Physical and mental stamina to manage demanding workloads and extended hours when necessary
• Strong leadership, communication, business development, and time-management skills
• Proven ability to plan, organize, and execute branch objectives
• Ability to work independently and travel as needed
• High integrity, accountability, and pride in performance

Preferred Qualifications

• Fire sprinkler contractor field and design experience
• Florida Contractor's license (preferred and highly valued)
• NICET certification in fire sprinkler design
• Prior management or supervisory experience

Physical & Mental Requirements

• Ability to perform sustained mental work and decision-making
• Capability to safely visit and navigate job sites
• Clear verbal and written communication skills
• Normal range (corrected if applicable) of vision and hearing
• Strong situational awareness and attention to detail

Technology & Tools

Proficiency with:

• Email, mobile communication, and office productivity software
• ERP systems
• Technical platforms such as hydraulic calculation tools and CAD design software (preferred)

Core Responsibilities

• Build and maintain strong client relationships across multiple markets to achieve budgeted sales and profit goals.
• Lead weekly management meetings to align teams, set goals, and drive coordination.
• Review all contracts and recommend modifications prior to execution.
• Source, qualify, and contract with subcontractors.
• Monitor project scheduling, shipping timelines, service work, and installation milestones.
• Approve and manage branch expenditures responsibly.
• Forecast sales targets, staffing needs, and capital investments.
• Represent the company professionally at industry and client events.
• Review fire sprinkler design plans for compliance and accuracy.
• Ensure timely and complete project and service closeouts.
• Manage and control overall contract and service performance.
• Recruit, train, develop, and retain high-performing branch personnel.
• Be familiar with and utilize the company's estimating program.
• Support and reinforce the company's safety culture at all levels.
• Conduct quality control of field installations to ensure standards and specifications are met.
• Review sales packages for compliance and accuracy, adjusting profit and markup as needed to align with branch goals.
• Perform other duties as assigned to meet branch and company objectives.

Why Join Wiginton Fire Systems?

Wiginton Fire Systems is a 100% employee-owned company with a strong history of stability and growth. We take pride in maintaining a low-drama work environment where employees thrive and stay with us long-term. Our administrative staff has an average tenure of 10 years or more!

Comprehensive Benefits Package

• Employee Ownership: Share in the company's success and build long-term wealth.
• Retirement Security: Generous 401(k) plan with company matching.
• Health & Well-being: Low-cost, high-quality health, dental, vision, and life insurance.
• Income Protection: Short-term and long-term disability insurance.
• Financial Flexibility: Flexible spending account (FSA) for healthcare expenses.
• Work-Life Balance: Paid time off available after just 90 days.

Wellness Rewards: Incentives for healthy living and well-being