Operations Program Manager

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.

Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!

Responsibilities:

• Responsible for working with the Customer, MFG, and Supply Chain on CTB dates and providing Shipping Commit Schedules based on MFG capacity and Material availability.
• Responsible for executing to the committed shipping schedules. This includes regularly going into the Factory floor for troubleshooting, problem-solving, and escalations to cross-functional team leaders.
• Responsible for working with Customer and Hyve Traffic Team on requirements such as coordinating with Freight Forwarders on required Truck Sizes, White Gloves Services (if required), Security requirements (i.e. truck cannot be un-sealed), Air Shipping, etc.
• Responsible to coordinate with Customer and Traffic Team/Freight Forwarder for correct Logistics/Delivery window.
• Responsible for monitoring and ensuring that Customer SLA requirements are met such as PO to RTS (Ready to Ship) cycle times, identify any Causes of Delays (CoD), and ensure that any Root Causes and Corrective Actions (RCCA) are properly tracked and implemented cross-functionally at Hyve or with the Customer. This includes working closely with MFG to ensure committed cycle times are met.
• Responsible to track Customer re-work and change order requests and to ensure cost coverage before MCOs are generated. VII. Responsible to track Customer sustaining requests such as Sustaining RDT, ACC/ACP qual, etc. and to ensure cost coverage before WOs are generated.

Qualifications:

• Operations experience, preferably manufacturing
• Business Process analysis and architecture
• High volume Reporting and Data analysis experience 
• Bachelors’ or Associates degree plus a minimum of 5 years related industry/job experience OR equivalent certifications and 3 years related industry/job experience.
• Server product knowledge preferred.
• Demonstrated business communication skills (both verbal and written) with the ability to communicate effectively over the phone.
• Proven self-starter and fast learner with established computer skills.
• Recognized analytical skills with a proven background working on diverse and complex problems where analysis of data requires evaluation of identifiable factors.
• Demonstrated good judgment in selecting methods and techniques for obtaining solutions.
• Proficient knowledge of Windows Operating Systems, advanced Excel skills
• Experience in Service and Support desired

Salary for level I-III: $66,600K-$134,400K DOE

@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.