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Operations Service Manager

HomeStar RemodelingWilmington, DE

$55,000 - $75,000 / year

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Overview

Schedule
Full-time
Career level
Director
Compensation
$55,000-$75,000/year
Benefits
Dental Insurance
Paid Holidays
Paid Vacation

Job Description

HomeStar Remodeling is seeking a high potential Service Manager to join our Operations team. Due to the high demand of our green products, we are looking to hire outgoing, money motivated, career oriented individuals. If you are looking for a career this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and bonus structure.

The successful applicant will be responsible for maintaining customer relations and performing a variety of operations related tasks, including but not limited to, answering phones/emails/texts, handling/performing services, speaking with customers, and callback reports.

Your responsibilities:

  • Strong Communication, Time Management, Problem Solving, Risk Management, Technical, & Negotiation Skills
  • Follow detail oriented office procedures/field procedures
  • Coordinates office operations to ensure company requirements are sufficiently met on a daily basis
  • Handling Communication and Schedule for services
  • Schedule with Customers and Follow up with Homeowners on completed services
  • Ensure that all issues are resolved the most efficient and cost effective way to ensure customer satisfaction
  • Managing the 5-star experience for services, setting up the punch list, technician, materials and time so service is closed out during the first service visit.
  • Updating staff/Customers of any issues, delays or add-on
  • Maintain high standards of workmanship, that adhere to Original Plans & Specifications, as well as Company Standard
  • Knowledge of Proper Scope of work
  • Perform other duties as assigned

Your qualifications:

  • Must be proficient in Office365 or Google Suite
  • Strong Communication
  • Time Management
  • Problem Solving, Risk Management, 
  • Negotiation Skills
  • Able to multitask proficiently
  • Goal Oriented
  • Minimum 2 years of post secondary education
  • Minimum 2 years of construction operations related experience 

Salary and Benefits:

  • Base pay plus bonuses.
  • Realistic, multi-tiered, performance-based  bonus opportunities
  • Medical/Dental/Matching 401(k)
  • Paid vacation and holidays

Salary: $55,000 to $75,000.00 /year

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FAQs About Operations Service Manager Jobs at HomeStar Remodeling

What is the work location for this position at HomeStar Remodeling?
This job at HomeStar Remodeling is located in Wilmington, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at HomeStar Remodeling?
Candidates can expect a pay range of $55,000 and $75,000 per year.
What employment applies to this position at HomeStar Remodeling?
HomeStar Remodeling lists this role as a Full-time position.
What experience level is required for this role at HomeStar Remodeling?
HomeStar Remodeling is looking for a candidate with "Director" experience level.
What benefits are offered by HomeStar Remodeling for this role?
HomeStar Remodeling offers following benefits: Dental Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at HomeStar Remodeling?
You can apply for this role at HomeStar Remodeling either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.