Operations Supervisor

Location: Los Angeles, CA

Salary: $70,400 per year, exempt

Organization Description

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, and health care sectors. 

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be part of a team effecting profound change and who have fun doing it. 

Department Summary

The Brilliant Corners’ Operations Department is the agency’s engine for delivering efficient, compliant, and scalable housing solutions statewide. Our team oversees organizational operations, ensuring that people, processes, and systems work in concert to advance our mission. We partner across departments to manage contracts, budgets, compliance, and other core operational functions. Whether supporting direct service teams, stewarding resources, or driving strategic initiatives, the Operations Department provides the infrastructure and coordination that allows the agency to operate effectively and sustainably. With a focus on service, collaboration, and accountability, we ensure that Brilliant Corners meets funder expectations, supports staff needs, and is equipped to adapt and grow, creating the foundation for housing solutions that transform lives.

Position Description

The Operations Supervisor provides direct leadership to a team of Operations Specialists responsible for processing participant applications, move‑in assistance, rental and utility payments, damage mitigation requests, and other financial transactions that support client housing stability. This role focuses on streamlining workflows, establishing best practices, and ensuring high‑quality support to both internal and external stakeholders. The supervisor must be proficient in Sage Intacct or similar accounting systems to coordinate effectively with the Finance team, have experience with Salesforce or similar CRM system and skilled in Excel to generate reports, monitor team performance metrics, and present data to partners. The position also maintains regular communication with vendors, funders, case management agencies, and other partners to ensure timely, accurate, and customer‑centered service delivery.

In addition, the Operations Supervisor is responsible for managing, coaching, and developing their team, fostering a culture of continuous improvement, accountability, and excellence. Working collaboratively with fellow Operations Supervisors and the Operations Managers, this role helps build a cohesive, client‑service‑oriented operational environment that supports the success of all program functions. 

Duties and Responsibilities

Financial Processing & Compliance: Accurately process payments and financial assistance; maintain error‑free records in Intacct/Excel; resolve exceptions and complex cases while ensuring full compliance with funder requirements, documentation standards, and audit expectations.  

Data Quality, Reporting & Operational Insights: Maintain high‑quality, policy‑compliant documentation; track payments and workloads across systems; produce reports and metrics to monitor performance, identify risks, and drive process improvements

Cross‑Functional Coordination & Customer Service: Collaborate with internal teams, case managers, and external partners to resolve documentation issues, ensure timely communication, and support urgent housing needs.

Team Leadership & Process Improvement: Supervise and develop staff; set performance expectations and ensure quality oversight; standardize workflows and streamline processes to improve accuracy, turnaround times, and alignment with program goals.

Core Competencies

Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks

Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes

Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue

Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Requirements

Education and Experience

• 2+ years of experience in operational, financial or administrative roles preferred
• Lead or supervisory experience preferred
• Experience with cross-functional collaboration
• Experience in a compliance driven environment
• Experience with bookkeeping/payments preferred but not required

Knowledge, Skills and Ability

• Proven ability to lead, develop, and motivate teams
• Clearly communicates goals and establishes measurable staff performance metrics
• Strong data analysis and reporting skills
• Excellent organization, communication, and planning abilities
• Able to manage multiple deadlines efficiently
• Effective team player and leader who performs well under pressure
• Demonstrates cultural responsiveness and effectiveness in cross‑cultural settings
• Strong critical thinking, sound judgment, and accurate record keeping
• Able to work independently with minimal supervision
• Intermediate level computer knowledge, MS Outlook, Word, PowerPoint, and Excel required
• Experience with: CRM software such as Salesforce, Docusign, Account software such as Sage IntAcct, preferred but not required

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $70,400 - $82,000 annually. This position is being offered at $70,400 annually. 

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records.

Benefits

Benefits 

• Health Care Plan (Medical, Dental, & Vision) 
• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development 
• Wellness Resources