Operations Supervisor

Responsibilities:

• Responsible for determining and maintaining appropriate staffing levels to ensure accurate and timely processing of all consumer orders in the ship window time frames of each customer
• Responsible for developing and implementing disciplined approaches to all key departmental activities through a continuous improvement approach
• Responsible for coordinating with the Receiving Clerk and shift truck driver on vendor pick-ups and Receiving priorities
• Responsible for monitoring a shift utilization report which tracks all associate man hours and provide this information to the data analyst on a daily basis
• Responsible for monitoring attendance record
• Responsible for ensuring that proper levels of housekeeping are maintained throughout the Distribution Center
• Responsible for ensuring that customer routing and compliance guides are adhered to on a daily basis
• Responsible for using Pareto and other analytical methodology to maintain efficient slotting and replenishment strategies
• Responsible for ensuring disposition of over-goods in a timely manner
• Responsible for working with IT to develop and maintain proper waving, closing, and small package interfaces and maintain reporting to support slotting and replenishment
• Responsible for creating and maintaining all departmental metrics and KPI’s
• Responsible for working within the department and Distribution Center to create, enhance and encourage a safe environment
• Responsible for partnering with Director of Distribution, Operations Manager and other supervisors to establish goals, review metrics, review FTE analysis on a weekly basis
• Maintain staffing levels and training needs of departmental personnel
• Responsible for ensuring the highest level of customer service to both internal and external customers
• Responsible for applying sound communication and motivational techniques in supervising, counseling and disciplining subordinates
• Responsible for enforcing programs to ensure the safety of all personnel, equipment and property

Essential Skills and Qualifications:

• Bachelor’s Degree or equivalent experience in manufacturing, supply or warehouse environment
• A minimum of one to three years of experience in Distribution Management
• Possess good organizational and mathematical skills
• Ability to problem solve as needed along with possessing good analytical skills
• Good computer skills in order to work in spreadsheets (Microsoft Excel) and other Microsoft Office programs to successfully document, analyze and report data
• Possess strong leadership skills along with good interpersonal skills
• Good communication skills (written and oral) in order to effectively communicate and report information to all levels of the Company, as well as vendors and customers
• Ability to manage multiple work teams in a fast-paced environment
• Ability to handle confidential information
• Ability to prioritize work and work with minimal supervision
• Ability to multi-task on a routine basis, be detail-oriented, adapt plans and change direction as needed, have a proactive mindset and have the ability to perform the job under a moderate to high level of stress
• Willingness to be potentially exposed to moving mechanical parts and tools, moving powered industrial equipment, moving vehicles, fumes or airborne particles, high places, changing weather conditions and moderate to high noise level in a Distribution Center environment