Operations Support, Emerging Talent Intern (Spring)

Position at New York City Transit

Department: Operations Support

Location: 130 Livingston Street, Brooklyn, NY 11201

Position Title: Operations Support, Emerging Talent Intern

Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location with a minimum of 20hrs per a week.

OVERVIEW OF DEPARTMENT:

Operations Support- Timekeeping provides comprehensive time and leave administration for Subways employees across MOW, Car Equipment, Stations, and Service Delivery. The team manages all categories of time and leave, including sick leave, injury-on-duty, FMLA, maternity and paternity leave, jury duty, military leave, retirement, and related employment matters.

The selected intern(s) will help develop a Workforce Management System for Operations Support by designing a centralized Microsoft Power Apps solution to streamline leave requests, manager approvals, and workforce visibility. This system will replace the current email-based process, improving request tracking, approval transparency, workforce planning, and overall operational efficiency.

RESPONSIBILITIES:

• Assist in developing and implementing components of a Workforce Management System to support Operations Support- Timekeeping.
• Support the digitization of timekeeping forms and help streamline related processes to improve efficiency.
• Collaborate with staff and stakeholders to observe workflows and document opportunities for process improvement.
• Contribute to the creation of quarterly training materials and internal communications for department staff.
• Help organize, review, and accurately enter employee time and leave data into the Timekeeping system.
• Support Employee Focus Groups by preparing materials, tracking action items, and assisting with follow‑up tasks.
• Help develop and maintain a centralized shared drive or reference database for timekeeping resources.
• Assist in analyzing workforce or operational data to support planning and recommend potential enhancements.

PROJECTS:

• Automated Analytics & Reporting Dashboard
• Manager & Employee Self‑Service Portal Enhancements
• Digital Timesheet & Timekeeping Automation Project

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must. Power Apps, Power Automate, or Power BI is a plus.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.
• Strong analytical and problem‑solving skills with the ability to interpret data and document workflows.
• Ability to manage multiple assignments, meet deadlines, and work both independently and as part of a team.
• Strong organizational skills and attention to detail, especially when working with timekeeping or employee data.

REQUIRED EDUCATION:

• Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA
• Major(s) Preferred: Business Administration, Information Systems / Management Information Systems (MIS), Data Analytics or Data Science, Computer Science (with interest in workflow design or Power Apps), Organizational Behavio, or related field.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.