Operations Support Manager

Operations Support Manager

Why Byrne

At Byrne, we foster a culture built on teamwork, excellence, and professionalism. Our greatest strength lies in the exceptional talent and dedication of our team members across every part of the organization. We value their contributions and ensure they're recognized, rewarded, and compensated in ways that reflect their impact and expertise.

Pay and Benefits

• Salary Range - $125,000 - $180,000 per year
• Competitive bonus programs
• Medical, Dental, Vision benefits available day 1 of employment
• Supplemental benefits available on day 30 of employment
• Eligible for 401 (k) with a company match available on day 90 of employment
• Educational Support via tuition reimbursement and scholarship program

Work Shift and Location

6750 Benedict Road W East Syracuse, NY 13057

3156 Byrne Hollow Crossing Cortland, NY 13045

275 Cortland Avenue Syracuse, NY 13202

2394 US Rte 11 LaFayette, NY 13084

Job Overview

The Operations Support Manager plays a key role in executing assigned Operations tasks. This includes overseeing daily operations activities to ensure cost-effective operations and maintained service level agreements.

Key Responsibilities

• Oversee daily Processing, Filling, and Packaging operations, including scheduling, and routing as directed.
• Supervise and support the Operations team, providing training and development opportunities.
• Collaborate with distribution, logistics, sales, and customer service teams to ensure timely and accurate delivery of products.
• Ensure all Operations activities comply with federal, state, and local regulations, as well as company policies.
• Track and analyze Operations metrics to identify areas for improvement and implement corrective actions, ensuring cost-effective operations.
• Address and resolve any Operations-related issues or complaints from customers.
• Notifies others of mechanical malfunctions to increase productivity and equipment capabilities, and begins to identify areas where operators can assist in resolving concerns.
• Aids and supports all production functions as assigned by manager to ensure Service Level Agreements (SLA) are maintained and adjusted as needed.
• Compliant with all legal requirements concerning SQF, NY State, and FDA.

Min. Qualifications

• Bachelor's degree in engineering and/or operations.
• Minimum of 5 years of experience in Operations preferably in the dairy or food industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Knowledge of industry regulations and compliance standards.

Byrne

Headquartered in LaFayette, Byrne is a Central New York-based dairy company with a legacy spanning over 90 years. Its operations include an extended shelf-life (ESL) and ultra-high temperature (UHT) pasteurization plant in DeWitt, as well as an ESL manufacturing facility in Cortlandville. Byrne also maintains warehouse facilities in Syracuse and East Syracuse, along with a dedicated ice cream center in Syracuse. As a recognized industry leader, Byrne continues to drive innovation at the forefront of dairy processing and product development.