Operations Support Representative

Operations Support Representative

Ritter Insurance Marketing

Harrisburg, PA

About Ritter Insurance Marketing

Ritter Insurance Marketing, an Integrity company, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.

Job Summary

The Operations Support Representative is responsible for customer service particularly regarding backend customer support.

Primary Responsibilities:

• Assumes responsibility for agent support.

• Provides customer service to agents via phone, email and in person as necessary.

• Follows up on Service Requests (SRs) as needed to track and handle agent issues.

• Communicates with carriers to resolve agent issues.

• Provides full circle customer service to verify agent issues are properly and thoroughly addressed.

• Researches agents' statuses with carriers.

• Navigates reports in Microsoft Excel

• Assists in updating RAMS with certification/onboarding report information.

• Assist agents with ordering supplies.

• Assumes responsibility for various cross-training assignments.

• Assists with processing contracting and licensing as necessary.

• Assists with additional agent support as necessary.

• Assists with New Business when necessary

• Assumes responsibility for training new hires, temporary employees, and cross-training current staff as needed.

• Assumes responsibility for miscellaneous duties as assigned by supervisor.

Primary Skills & Requirements:

• High School Diploma or equivalent.

• Basic understanding of insurance and agent relationship.

• Beginner-level working knowledge of Microsoft Excel.

• One year customer service experience and/or data entry experience.

• One year experience with Microsoft Office, specifically Excel.

• Good communication skills, especially over the phone.

• Ability to multitask.

• Good computer and typing skills.

• Good customer service skills.

• Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.

• Positive attitude, ability to take directions, and ability to work well with others.

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.