Operations Support Specialist

Job Family:

Administrative Services

Travel Required:

None

Clearance Required:

None

What You Will Do:

The Operations Support Specialist provides direct support to UAB Medicine and Guidehouse revenue cycle leadership by creating high-quality presentations, reports, and visual communications. This role bridges the gap between data, design, and decision-making-working across departments to coordinate meetings, develop materials, and track deliverables that impact operational performance and strategy. This individual will interact with Directors, VPs, and Partners across both UAB and Guidehouse-supported entities, including assisting with materials for other healthcare clients as needed. The ideal candidate is highly organized, an expert in PowerPoint and Excel, and comfortable working in a fast-paced, detail-driven environment. This role is a creative, analytical, and communication-focused support position.

Responsibilities and Duties:

Presentation & Meeting Support

• Designs and maintains polished, branded PowerPoint presentations for leadership meetings, internal updates, Guidehouse reporting, and strategic planning.

• Supports the setup and coordination of cross-functional meetings.

• Responsible for taking clear, concise meeting notes, distributing summaries, and tracking follow-up action items to completion.

• Ensures content aligns with established UAB Medicine and Guidehouse branding standards and leadership presentation preferences.

Reporting & Data Coordination

• Works closely with offshore reporting teams to align daily, weekly, and ad hoc report development with business needs.

• Reviews and formats reports prior to distribution to ensure consistency, visual clarity, and alignment with leadership goals.

• Assists with light data analysis and Power BI dashboards when applicable.

Creative & Operational Collaboration

• Gathers inputs from stakeholders and translates operational information into compelling visual content.

• Offers creative suggestions and enhancements for presentation structure, layout, and data storytelling while learning the communication style preferred by leadership.

• Supports additional administrative reporting or deliverables needed across other Guidehouse healthcare sites or departments.

Template & Content Management

• Maintains a library of templates, visual assets, and presentation layouts for efficient reuse and consistency across teams.

• Ensures files are properly organized and version-controlled for ongoing use and collaboration.

• This is a local, on-site role based in Birmingham, AL.

• No travel is required, though early or late meeting availability may be occasionally needed.

• The role supports multiple stakeholders across UAB Medicine and Guidehouse clients

What You Will Need:

• High School diploma or GED

• 3-5 years of prior relevant experience in a business, healthcare, administrative, or communications setting supporting reporting or presentations.

What Would Be Nice To Have:

• Familiarity with Power BI is a strong plus.

• Exceptional written and verbal communication; able to interact professionally with executive stakeholders.

• Demonstrated ability to coordinate meetings, organize information, and track follow-up items without supervision.

• Familiarity with Microsoft Teams, SharePoint, OneDrive, and Outlook is preferred.

• Expert-level proficiency in Microsoft PowerPoint and Excel:

• PowerPoint: professional slide design, use of master layouts, animations, visual hierarchy.Excel: pivot tables, VLOOKUP/XLOOKUP, charting, conditional formatting.

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.