Operations Support Specialist

About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

The Operations Support Specialist provides critical day-to-day support to transportation operations, ensuring accurate labor reporting, payroll compliance, and service readiness. The position audits time and attendance records, supports charter and special event operations, and assists with scheduling and dispatch as needed. It plays a key role in maintaining DOT and labor compliance and helps minimize service disruptions through strong attention to detail, cross-functional coordination, and proactive issue resolution. The role also includes providing constructive coaching to team members.

Compensation:

• $30.00 - $33.00 / Hour

Benefits:

• Medical, Dental, Vision & Life Insurance
• 401k with matching
• Annual pay raises
• Holiday pay
• Up to 80 hours of paid time off per year, with increases based on tenure

Responsibilities:

• Labor and Payroll Controls: Audits timecards daily, ensures minute by minute accuracy, break compliance, and prevents time-card fraud; partners with Finance and Payroll to support on time payroll and accurate client billing.
• Charter and Special Events support: Approves or denies charter requests based on defined criteria, communicates directly with the client, prepares event materials (including maps and signs), assigns and trains drivers, and tracks/report charter performance.
• Scheduling & Dispatch Support: Provides coverage and assistance for scheduling projects and covers dispatch operations when needed.
• Quality Compliance: Tracks route changes and PGM tickets, ensuring all operational updates comply with internal policy and State/Federal labor and DOT requirements.
• Risk Reduction: Improves labor law and DOT compliance, reducing exposure to penalties, grievances, and audit findings.
• Cost Control: Prevents payroll errors, timecard theft, billing errors, and unapproved labor costs.
• Operational Efficiency: Streamlines coordination across departments and reduces rework, escalations, attendance coaching and service disruptions.
• Perform other duties as assigned.

Requirements:

• Must be at least 21 years of age
• Ability to follow written and verbal instructions
• Strong attention to detail and accountability. Strong bias for action.
• Minimum of 1 year of supervisory or team lead experience, including coaching, scheduling, or overseeing daily operations
• Payroll experience, including reviewing timecards, resolving discrepancies, or supporting timesheet audits. Follow-up with Drivers and Supervisors directly and as needed to ensure punch detail is accurate.
• Strong understanding of time and attendance systems, including tracking hours worked, managing time-off requests, and ensuring accurate recordkeeping
• Minimum of 3 years of customer service experience, preferably in a fast-paced or operations-focused environment
• Proficient in Microsoft Office Suite, with intermediate skills in Excel (data tracking, basic formulas), Outlook, and Word
• Internal candidates must be in good standing, including satisfactory performance, positive attendance record and emulate the TransWest Core Values

TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.

Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.