Optical Customer Service Associate

Pearle Vision Oak CreekOak Creek, Wisconsin

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Vision Insurance

Paid Holidays

Career Development

Job Description

We are a busy, patient-focused Optometrist’s office known for delivering exceptional service and high-quality eyewear. We’re looking for a friendly, motivated Optical Retail Sales Associate to join our team. Optical experience is helpful but not required — we will train the right person. If you enjoy helping people and thrive in a retail environment, this is a great opportunity.

Responsibilities

Assist patients with selecting frames and lenses based on prescription, lifestyle, and style preferences
Recommend lens options and coatings to meet visual needs
Perform accurate optical measurements and basic eyewear adjustments
Provide guidance on Managed Vision Care benefits and coverage
Ensure accurate pricing, POS entry, and delivery time estimates
Support a strong retail sales culture through product knowledge and effective selling skills
Build positive relationships with doctors, teammates, and patients
Maintain merchandising standards and keep the optical area clean and organized
Collaborate with the team to improve sales and patient experience
Perform additional duties as assigned by the Store Manager

Qualifications

High school diploma or equivalent
1–2 years of retail sales or customer service experience preferred
Strong communication skills and a positive, energetic attitude
Ability to multitask in a fast-paced environment
Detail-oriented with strong follow‑through
Comfortable learning new skills and adapting to change
Computer proficiency preferred

What We’re Looking For

Passion for helping patients see their best
Team player with a positive, adaptable mindset
Strong sales skills and accountability for results
Ability to provide clear, friendly, and professional communication
Willingness to learn and grow within the optical field

Schedule

Office open Monday–Saturday
Closed Sundays and major holidays
Evening and weekend availability required

Why Join Us

Supportive, team-oriented environment
Training provided — no optical experience required
Meaningful work helping patients improve their vision and confidence
Competitive hourly wage based on experience

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FAQs About Optical Customer Service Associate Jobs at Pearle Vision Oak Creek

What is the work location for this position at Pearle Vision Oak Creek?

This job at Pearle Vision Oak Creek is located in Oak Creek, Wisconsin, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pearle Vision Oak Creek?

Employer has not shared pay details for this role.

What employment applies to this position at Pearle Vision Oak Creek?

Pearle Vision Oak Creek lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Pearle Vision Oak Creek?

Pearle Vision Oak Creek is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Pearle Vision Oak Creek for this role?

Pearle Vision Oak Creek offers following benefits: Vision Insurance, Paid Holidays, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Pearle Vision Oak Creek?

You can apply for this role at Pearle Vision Oak Creek either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.