Optician / Customer Service Specialist *Excellent Benefits!
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$22-$26/hour
Benefits
Vision Insurance
Career Development
Job Description
▶︎ Job Details:• Job Title: Optician / Customer Service Specialist • Client: Retail Company• Working Location: Arcadia, CA • Working style: On-site• Employment Type: Full-time • Salary: DOE (approximately $22-26 per hr)▶︎ What will you do:・Guide customers in selecting eyewear to meet their visual needs, lifestyle, and preferences, providing fitting and adjustments for optimal comfort.・Maintain high standards of customer service and brand representation on the sales floor.・Stay updated on xxx products and industry trends for informed recommendations.・Educate customers on lens care, maintenance, and usage.・Accurately process transactions, including payments, sales, and returns, through the POS system.・Manage and organize inventory, ensuring the store remains neat and well-stocked.・Address and resolve product or service concerns, striving to exceed customer expectations with honesty and integrity.・Collaborate with team members to meet and exceed store goals and maintain a positive work environment.・Perform measurements (pupillary distance, temple length, bridge size, etc.) to ensure eyewear meets optical prescriptions.・Explain store policies, warranties, and product details, fostering an informative and welcoming shopping experience.・Participate in training sessions, staff meetings, and company updates to maintain exceptional service standards.・Ensure compliance with privacy and security policies regarding customer records and store operations.・Process and verify inventory shipments and maintain store displays in line with brand standards.・Follow company policies on safety, health, harassment, and security.・Respond to customer emails and calls regarding store inquiries, product information, and complaints.・Maintain and organize inventory on the sales floor and in storage areas, including processing and verifying incoming shipments.・Perform frame adjustments and eyeglass assembly by shaping and fitting lenses into frames as needed.・Conduct eye exams and operate exam-related equipment, including measurement devices and laptops. Utilize computer systems for word processing, document management, email, and specialized software for bookkeeping, billing, timekeeping, HR, and other exam-related tasks.・Complete various tasks as assigned by management, including retail cashier duties.▶︎ Required Qualifications & Skills:・Optical: 1 year (Required)・Customer service: 1 year (Required)・Optical or Retail experience required; ABO certification a bonus!・Demonstrated ability to provide excellent customer service, with strong communication (verbal & written) skills.・You are detail-orientated - you have strong attention to detail, especially in assisting customers with prescriptions and measurements.・You are a team-player - you enjoy working collaboratively and have a positive, proactive attitude.・You are adaptable -you're able to multitask, prioritize, and handle a fast-paced retail environment with grace.・Able to work weekends, holidays, and flexible shifts as needed.
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FAQs About Optician / Customer Service Specialist *Excellent Benefits! Jobs at Cinter Career
What is the work location for this position at Cinter Career?
This job at Cinter Career is located in Arcadia, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cinter Career?
Candidates can expect a pay range of $22–$26 per hour for this role.
What employment applies to this position at Cinter Career?
Cinter Career lists this role as a Full-time position.
What experience level is required for this role at Cinter Career?
Cinter Career is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Cinter Career for this role?
Cinter Career offers following benefits: Vision Insurance and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Cinter Career?
You can apply for this role at Cinter Career either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.