Oracle CX (Fusion Service Cloud) Principal Consultant

Job Description

Infosys is seeking a Principal Consultant with experience on Oracle CX Cloud including implementation of Oracle Fusion Service Cloud, Oracle Digital Customer Service, and related modules and technologies. The ideal candidate will possess in-depth expertise in Oracle Fusion Service and Digital Customer Service, complemented by experience with other Oracle CX modules and a broad understanding of other Oracle Fusion Apps. This role will require leading implementations and contribution to different phases of project lifecycle including leading requirements gathering, solution design, and play an important role in the configuration, development, and deployment of the Oracle Cloud solution. The role will require to collaborate with cross-functional teams including developers, analysts, and project managers to deliver high-quality solutions. The person will also guide teams on project processes and deliverables.

Required Qualifications:

• Location for this position is Raleigh, NC, Indianapolis, IN, Phoenix AZ, Richardson, TX or Hartford CT. This position may require relocation and/or travel to client/project location.

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 11 years of experience in Information Technology

• Minimum 8 years of experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, Service Logistics Cloud, and related technologies

• Experience in Architecture/Design /Detailing of processes and problem definition.

• Knowledge and experience of implementing Service Request Management, Knowledge Management, Digital Customer Service and Omnichannel features with Fusion Service Cloud.

• Strong understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair

• Skilled with application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, Data Migration, reporting and analytics.

• Knowledge of Webservices based integration

• PoC ideation, creation and demonstration to client

• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Perform role of a Principal Consultant at onsite / offshore and work with offshore team on deliverables.

• Should have done at least 2 green field implementations and have experience in working in projects with Agile methodology.

• Good analytical and communication skills

• Should be able to build strong business partner interactions with client stakeholders.

• Experience and desire to work in a Global delivery environment

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.