Order Entry Service Representative

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne LeCroy Inc. (www.teledynelecroy.com), is a world-leading designer, manufacturer & distributor of high-speed electronic equipment located in Chestnut Ridge, NY (Rockland County). We are currently seeking an Order Entry Service Representative to support our service team. This role serves as a key point of contact for customers, managing order entry, quotations, and service requests while delivering a high level of responsiveness and accuracy. In this position, the right candidate will interact directly with customers to support return merchandise authorizations (RMAs) for repairs, calibrations, and upgrades, and will work closely with service technicians to provide timely updates on customer equipment status.

What You'll Do:

• Interact with customers to initiate and process RMAs for repairs, calibrations, and upgrades
• Accurately enter customer orders into the ERP booking system
• Review and proof all orders for accuracy, releasing them by the end of each business day
• Ensure all required documentation and paperwork are properly filed and maintained for each order
• Prepare, print, and email sales order acknowledgements to customers
• Investigate and resolve order discrepancies in a timely and professional manner
• Prepare formal quotations or proposals upon customer request
• Enter and track quotations within the Salesforce database
• Coordinate shipment of equipment to third‑party vendors for calibration or repair
• Deliver consistent, high‑quality customer service with strong attention to detail
• Answer inbound calls on the service phone line, assisting customers directly or routing calls to the appropriate team

What You'll Bring:

• 2-5 years previous related customer service experience
• Experience working in a manufacturing or similar operational environment
• Experience with international shipping
• Experience with ERP booking system
• Strong proficiency with email communication
• Excellent skills in Microsoft Excel, Microsoft Word, and data entry
• Understanding of common payment terms
• Knowledge of product lead times and order fulfillment processes
• Highly detail‑oriented with the ability to multitask and manage competing priorities
• Ability to work independently, take initiative, and proactively resolve open items

Salary Range:

$50,600.00-$67,500.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.