Order Management Analyst II

Inside the Role

Support DTNA’s aftermarket sales strategy by developing, launching and tracking sales initiatives through Inside Sales. The Senior Sales Coordinator will be responsible for providing innovative solutions to enhance promotional management. This position will drive continuous improvement initiatives to help improve processes, systems and CX. This position will be responsible for growing parts sales and providing premium parts and solutions to our Dealer Network.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Expertise and guidance of others to pursue sales opportunities, reporting and leadership

• Develop sales promotions and programs to achieve annual sales objectives

• Drive continuous improvement including processes, systems and customer service

• Provide parts support to dealers for direct ship orders

• Develop, manage and execute customer action plans for purposes of accelerating complex issue resolution

• Provide assistance to Dealers and Distributors with parts inquiries, sales quoting, bids, and training.

• Track and report KPIs for sales promotions, quotes and sales deals

•  Coordinate weekly department support schedule for quotes and District Parts Manager (DPM) Support

• Work closely with Parts Marketing and Vendors to understand and communicate program related inquiries from the Dealer and Distributor network.

• Set up and maintain dealer and distributor sales deals. Manage the sales deal on a quarterly basis in order to ensure the profitability over the length of the contract.

• Support District Parts Managers in their efforts to promote and sell parts to Dealers and Distributors in their respective region.

• Provide informal guidance and mentorship to new team members, fostering a collaborative and supportive environment

• Lead projects or manage processes as needed, ensuring successful outcomes and alignment with team goals

Knowledge You Should Bring

• Bachelor's Degree AND prefer 2-4 years of relevant experience OR 6 years of relevant experience in lieu of degree​

• Working knowledge and expanded professional experience in job field

• Understanding of key business drivers

• Works independently within guidelines and policies to solve problems of moderate complexity

Exceptional Candidates Might Have

• Sales and/or Marketing experience

• Microsoft Suite experience

• SAP Paragon experience

• Salesforce experience

• Tableau and/or PowerBI experience

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.