Order Management Associate
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Overview
Job Description
The Order Management Associate is a member of the Order Management Team and is primarilyresponsible for answering incoming phone calls and distributing them to the appropriate department.PRIMARY JOB DUTIES:
Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary
Greet visitors entering Instrumart, determine the nature and purpose of their visit, and notify the appropriate Instrumart contact
Review and distribute all incoming Sales emails
Provide order tracking and shipment status updates
ESSENTIAL KSA's (Knowledge, Skills, Abilities):
Ability and comfort working with computer applications - ample experience working in NetSuite
Capacity to work with Instrumart's telecommunications system, Dialpad
Excellent attention to detail
Fast and accurate typing skills
Capability to work in a fast-paced environment
Ability to communicate in a clear and helpful manner when corresponding with customers
Skilled time manager with a strong drive toward productivity
Active listener - giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
High levels of dependability
Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart
PREFERRED SKILLS:
Familiarity with NetSuite or similar business management software
Experience using a cloud-based telephone system
Experience sharing a workload while working as part of a team
Experience working in an open office environment
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
