Order Management & Import Transportation Supervisor
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Overview
Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
- Organic growth
Scope of Position
The OM and Import Transportation Supervisor will lead, train and mentor the department. She/he will supervise all aspects of the OM and Import Transportation Team, while ensuring the proper and timely movement of freight. Proactive communication and superior customer Service is a must.
Major Duties and Responsibilities
Order Management
- Oversight of daily operations and follow up on delayed actions in the booking process (missed bookings, COB, etc..)
- Daily review and resolution of EDE messages for customer ASN messages
- Create and delivery monthly KPI reports for each client.
- Maintain SOP's for OM Clients
- Invoice customers timely and accurately for OM services (when applicable) and ensure rate schedules are updated accurately and timely in CFIT
- Drive data re-use from OM to brokerage and transportation
Transportation
- Manage day to day movement of Air and Ocean Import shipments
- Heavy involvement with T&I process
- Manage and maintain client procedures
- Monitor Department Quality and Compliance
- Operations Backup Support
- Uphold Department Business Plan and Goals
- Define, develop, and document business processes and procedures
- Effective interpersonal skills. Ability to relate to customers and internal employees at all levels
Accounting
- Resolve AJAX items monthly for OM origin branches.
- Management of BNP, AJAX, and Payables Database
- Ensure timely import settlements for revenue recognition
- All accounting issues are closed out timely
Personnel Development
- Obtain at least 52 hours of training per year
- Quarterly training for Sales and branch staff regarding OM product
- Participate in focus meetings with staff
- Employee development through Training and Mentorship
- Teach and exemplify EI culture
- Participate in Employee Reviews
Sales/Marketing
- Active involvement in Pricing and Market Strategy
- Assist in building a strong import based clientele while growing market share
- Active involvement with Client Retention
Service Provider / Customer Relationships
- Build rapport with origin branches, brokers, & customers both "internal" & "external"
- Minimum 5 customer facing call per month
- Provide friendly and helpful customer service in all forms of communication
- Build rapport with local service providers
- Manage Annual Retention Reviews for service providers
- College degree or 2-3 years of Expeditors' experience
- Excellent written communication skills
- Demonstrated customer service skills and proven interpersonal skills.
- IATA/FIATA
- Hazardous Materials Certification
Expeditors offers excellent benefits
- Full Time position / Monday-Friday 40 hour work week
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
