Order Management Specialist

Founded in 1986, Arhaus is a growing lifestyle brand and omnichannel retailer of premium home furnishings. Through a differentiated proprietary model that directly designs and sources products from leading manufacturers and artisans around the world, Arhaus offers an exclusive assortment of heirloom quality products that are sustainably sourced, lovingly made, and built to last. With more than 100 showroom and design studio locations across the United States, a team of interior designers providing complimentary in-home design services, and robust online and e-commerce capabilities, Arhaus is known for innovative design, responsible sourcing, and client-first service.

The Order Management Specialist is responsible for scrubbing scheduled orders to ensure they are eligible for shipping. This role supports the delivery ops team by updating orders to correct fulfillment locations, transit times, order payment status, and if customers are ready to receive.

Essential Duties & Responsibilities:

• Review scheduled orders to create capacity by removing or correcting orders that are ineligible for shipping.
• Validate orders are qualified to ship by checking for outstanding balances, incorrect fulfillment locations, stock location, or UPS product.
• Scrub orders for product fully committed and multileg timing.
• Confirm large order deliveries are set up correctly.
• Validate zip codes and most current hub servicing the route.
• Fabric and chairs in correct quantity and fulfillment
• Reach out to the appropriate store and scheduling partners to assist with correcting orders.

Requirements:

• Education, Experience, and Other Qualifications:
• High school diploma; college degree preferred
• Some customer service experience preferred
• Valid Driver's license preferred
• Working knowledge of computer programs
• Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
• Dedicated to business and allow flexibility with work hours if necessary

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.