landing_page-logo
Sign Up
Control Southern logo

Order Management Specialist

Control SouthernSuwanee, Georgia
Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.1

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

pay-wall

Overview

Schedule
Full-time
Education
Bachelor's/Undergraduate Degree
Career level
Senior-level
Remote
On-site
Benefits
Career Development

Job Description

Order Management Specialist Job Description

As an Order Management Specialist, you will play a critical role in enhancing the client experience and driving customer satisfaction and loyalty. Operating with defined sales accounts and in close collaboration with multiple assigned Sales Engineers, you will take ownership of the entire customer order fulfillment process. This includes order processing, vendor coordination, proactive communication, and documentation.

Principal Duties and Responsibilities:

  • Own the complete order cycle: processing, product assembly coordination, shipment, supporting collections as needed.
  • Coordinate with suppliers and internal teams to procure materials and components necessary for order fulfillment.
  • Escalate technical issues to the Sales Engineer while maintaining ownership of non-engineer-related tasks.
  • Communicate proactively with internal teams to ensure seamless customer service.
  • Initiate contact, guide clients through the sales process, and present solution options.
  • Provide timely updates and respond to client inquiries via phone and email.
  • Investigate issues within the business system and propose creative solutions.
  • Balance multiple responsibilities to maximize productivity and client outreach.
  • Partner with Sales Engineers and the broader sales team to support territory goals.
  • Participate in structured learning activities to build product knowledge, industry insight, and sales acumen.
  • Apply acquired knowledge consistently in daily operations.

Other Duties:

This job description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may evolve based on business needs.

Qualifications:

  • Minimum 3 years of customer service experience in a B2B environment.
  • Proficiency in Microsoft Office Suite and Outlook
  • Strong interpersonal, verbal, and written communication skills.
  • Bachelor’s degree or equivalent experience (2+ years in a related industry or training).

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with SonaraApply manually
pay-wall

FAQs About Order Management Specialist Jobs at Control Southern

What is the work location for this position at Control Southern?
This job at Control Southern is located in Suwanee, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Control Southern?
Employer has not shared pay details for this role.
What employment applies to this position at Control Southern?
Control Southern lists this role as a Full-time position.
What experience level is required for this role at Control Southern?
Control Southern is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Bachelor's/Undergraduate Degree. Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Control Southern for this role?
Control Southern offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Control Southern?
You can apply for this role at Control Southern either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.