Order Management Specialist

About Formlabs:

Do you want to change how the world creates?

At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.

We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.

Your Impact: 

Our Sales Support team leverages their business expertise to assist our direct customers, distributors and resellers in serving their clients by resolving pricing or product-related issues, handling order management, investigating fulfillment issues, and maintaining refund requests.

We're looking for a talented Order Management Specialist to work in our Global team, supporting our direct markets in the AMER and EMEA regions. If you love building business relationships, providing outstanding support, and enjoy problem-solving, we want to hear from you!

What You'll Do:

• Process transactions across the entire sales support process including:

• Sales order entry and review in compliance with Company policy and procedures.

• Resolve complex sales-related inquiries, returns, and shipping issues.

• Manage sales-related tasks, such as completing vendor forms, managing coupon requests, and handling manual discounts.

• Customer support calls.

• Collaborate effectively with other departments, including Sales, Logistics, and Accounts Receivable, to streamline the fulfilment process.

• Continuously identify opportunities for process improvement and contribute to the development of best practices and policies within the sales support team.

About You:

• You are biased for action; move from a reactive state to an active one, taking ownership of the knowledge base and independently navigating documentation.
• You possess a team-oriented approach. 
• You have the ability to operate in a fast paced environment with a lot of task variability and complexity
• You are able to understand the "big picture" of how daily tasks impact logistics, finance, and the customer experience.
• You have excellent communication skills, maintaining a professional and polite tone with both customers and colleagues.
• You have Proven experience in sales support, customer service, accounts receivable, or related roles.

Bonus Skills: 

• Familiarity and proficiency with NetSuite, Magento, Salesforce, or other related ERP/CRM systems is a plus
• Solid understanding of sales processes, account set-ups (e.g., Net Terms, tax exemptions), and order fulfillment procedures.
• Additional European language fluency.

Schedule & Location:

• Monday to Friday, 8:00 am- 5:30 pm.
• Located in the Milwaukee, WI office.
• Hybrid working environment.

Our Benefits & Perks:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• 401K matching and access to financial advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan- Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Compensation

We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.

At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.

The annual base pay range for this role is:

$45,000—$53,000 USD