Order Management Specialist
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Overview
Job Description
Order Management Specialist
Our client, a global manufacturer serving industrial and specialty materials markets, is seeking an Order Management Specialist to join their team. This role is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys coordinating customer orders, inventory, logistics, and delivery execution.
The Order Management Specialist serves as a key liaison between customers and internal teams, ensuring orders are processed accurately, deliveries remain on schedule, and communication is proactive throughout the order lifecycle.
Key Responsibilities
Order Management & Customer Support
Manage customer orders from entry through delivery with a high degree of accuracy
Process and maintain orders within SAP and other business systems
Monitor order status, inventory availability, and shipment schedules
Proactively identify and communicate potential delivery risks or delays
Serve as a primary point of contact for order-related customer inquiries
Maintain accurate order documentation and customer records
Cross-Functional Coordination
Partner closely with Sales, Supply Chain, Operations, and Shipping teams to ensure successful order execution
Coordinate shipment readiness activities to support on-time delivery performance
Communicate order updates and resolutions to both customers and internal stakeholders
Build strong working relationships across multiple departments
Process Improvement
Support continuous improvement initiatives related to order management and customer experience
Identify recurring issues and recommend process enhancements
Utilize Microsoft 365 tools and business systems to improve operational efficiency
Qualifications
Required
High School Diploma or equivalent
2+ years of experience in order management, customer operations, logistics coordination, customer service, supply chain support, or related operational roles
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office and Microsoft 365
Preferred
SAP or ERP system experience
Experience in manufacturing, distribution, logistics, industrial, or supply chain environments
CRM system experience
Experience supporting order fulfillment, inventory coordination, shipping, or customer operations
Ideal Backgrounds
Candidates may come from roles such as:
Order Management Specialist
Customer Operations Specialist
Logistics Coordinator
Supply Chain Coordinator
Order Fulfillment Specialist
Sales Support Specialist
Customer Account Coordinator
Customer Service Representative within a manufacturing or distribution environment
This is an excellent opportunity for someone who enjoys operational coordination, problem-solving, and working across teams to ensure customers receive a best-in-class experience.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
