Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Description:
- The Order Processing Coordinator plays a crucial role in providing exceptional customer service and ensuring smooth order processing and logistics coordination for the Customer Service department.
- This position is an integral part of our manufacturing plant and is on-site in Foxboro, MA.
What will you do?
- Efficiently process, prepare, and release orders using order tracking and CRM systems.
- Conduct thorough customer order inspections, making necessary revisions based on customer requests (e.g., tags, quantities, shipping information).
- Collaborate with internal departments to gather and provide updates on order status, shipping dates, prices, critical orders, and scheduling freight forwarders.
- Confirm orders, update shipping status, and promptly notify customers of any backorders or delivery delays.
- Provide initial support by researching and resolving order-related inquiries, ensuring accurate and up-to-date information within systems.
- Generate shipping and export documentation as required for shipments and orders.
- Ensures invoices are processed accurately and distributed to customers on schedule
- Monitor customer requests and inquiries using communication platforms.
- Generate reports on customer orders and backlog.
- Collaborate closely with manufacturing operations to ensure order dates are met
Education:
- High School Diploma/GED required.
- Previous experience working in Customer Service or Order Entry/Processing related roles.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, SAP, and using digital tools.
- Preferred experience working in manufacturing operations.
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FAQs About Order Processing Coordinator Jobs at Performix
What is the work location for this position at Performix?
This job at Performix is located in Foxboro, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Performix?
Employer has not shared pay details for this role.
What employment applies to this position at Performix?
Performix lists this role as a Full-time position.
What experience level is required for this role at Performix?
Performix is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Performix?
You can apply for this role at Performix either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.