Organizational Change Management Readiness Leads

Position Title: Organizational Change Management Readiness Leads(6) SO# 442A-F

Date: August 31, 2026

End Date of Current Term of Contract: December 31, 2026 This Service Order ( "SO ) is issued pursuant to Contract # 2520280 ( "Contract ) between the City of Philadelphia ( "City or "CoP ) and [Vendor Name (blank until selected)] . This Service Order shall automatically terminate upon the earlier of: the termination or expiration of the Contract as it may be extended through renewal terms; the specified End Date set forth below; OR when Services have been performed under the SO totaling the Maximum Budget of $435,000 set forth below. Provider is responsible for tracking hours to ensure that the approved number is NOT exceeded. Total hours used and total hours remaining must be reported weekly. The City shall have no obligation to pay for Services under this SO in excess of the Maximum Budget, or for services performed after the termination or expiration of the Contract.

The resource(s) covered under this SO will support the :

The Organizational Change Management Lead to help departmental stakeholders and key impacted users to prepare for and implement OPAL related business process and systems changes within their departments.

Position overview / Statement of Work

The 6 Organizational Change Management Readiness Leads will each be responsible for working with an assigned group of individual departments and their associated stakeholders to prepare them for the implementation of the OPAL Project.

Work activities:

Throughout the OPAL Project, the Organizational Change Management Readiness Lead (OCM Readiness Lead) will:

• Work with stakeholders to define, facilitate, track, & manage readiness activities;
• Work with Change Management team to help ensure stakeholders are ready and able to embrace the new technology and process capabilities;
• Assess status and take key decisions with respect to readiness for capability deployments;
• Work with individual department stakeholders to prepare for implementation of the new system;
• Revise and identify configuration elements, integrations, & reporting for the new system, and make changes; and
• Work with stakeholders to help drive standardization, and new process adoption within their departments.
• Work with stakeholders to include key impacted users in departmental deployment related activities (i.e. process and systems setup confirmation, testing, training, communications, conversion validation, etc.)

Skills/experience of the assigned staff:

Required

• Knowledge of Full Systems Development Lifecycle (SDLC) from a change management perspective;
• Ability to keep data confidential;
• Strong problem solving and analytic skillsets;
• Strong verbal and written communication skills with ability to create user and project documentation and procedures, clearly and concisely;
• Strong meeting facilitation and interviewing skills;
• Meeting presentation skills;
• Solid task assignment, coaching, and oversight expertise;
• Ability to work well with individuals at all levels within and outside the organization; and
• Experience creating communications content and delivering this content to impacted stakeholders