OSC Technician, Network (Swing) (1913)

About Coresite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're not just building state-of-the-art infrastructure-we're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

OSC Technician, Network Role:

As a member of CoreSite's Operations Support Center (OSC) team, and reporting to the OSC Network

Manager, the OCS Network Technician will be responsible for a variety of IP and Telecom Engineering

support, performing network related troubleshooting and configuration. Management of network and

facility maintenance scheduling, customer and staff maintenance inquiries, and monitoring a wide variety

of systems and devices on various platforms. The role will be able to manage small projects

independently.

We are currently hiring for the Swing Shift: 6:30pm- 3am EST / 3:30pm- 12:00pm PST Tuesday- Saturday

Duties:

• Support of the Telecom and Network infrastructure environment, 24x7 on-call support may be required
• Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications
• Day to day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.)
• 1st and 2nd level technical support (i.e. 802.1q, Q-in-Q, P2P) on all Ethernet connectivity (Intra-site & Inter-site)
• 2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.)
• Continuous improvement of overall network to strengthen network reliability and scalability
• Provide support on special requests such as rDNS name change, sFlow data, traffic utilization
• Manage IPAM Database
• Participate in the documentation of network configurations, procedures and troubleshooting steps
• Review/Implement maintenance requests and analyze for risk to customers from a global perspective- Ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications. Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope
• Responsible for monitoring CoreSite's Data Center network equipment, critical systems and infrastructure. Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems. Escalate high risk alarms if required
• Provide dedicated alarm monitoring for specific maintenance events as they occur. Work directly with the local field operations team performing the maintenance to ensure the
• MOP is adhered to and uptime is maximized.
• Provide Tier 2 troubleshooting input during an event related to the power and cooling plant
• Manage facilitation of a high severity incident bridge- Determine appropriate resources to engage and notify to join the bridge. Provide OSC incident notifications to the appropriate groups impacted. Deliver internal incident broadcast to Senior Management. Maintain incident records during an event
• Open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate
• Provide day-to-day customer support as needed while on shift
• Provide day-to-day support and training to CoreSite team members related to the network
• Perform other duties as specified in the Standard Operating Procedures and/or as directed by
• CoreSite Management
• Travel to other CoreSite data center for onsite support and/or maintenance
• Promote and demonstrate the behaviors consistent with CoreSite's culture and values
• Other projects and duties as assigned