Outbound Call Center Care Support Representative
Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$14+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Outbound Call Center Care Support Representative (Work from home position)Life Line Screening | Full-Time | Work from Home position
Are you looking for a rewarding work from home opportunity where you can make a real impact on peoples’ lives?At Life Line Screening, you'll join a fast-growing healthcare organization dedicated to helping individuals take proactive steps toward better health through preventive screening programs. As an Outbound Call Center Care Support Representative, you'll educate and support patients while enjoying the flexibility of working from home.What We Offer- Work from home environment
- Company provided equipment (Laptop Computer, Monitor, Phone, Headset & More)
- Paid virtual training
- Competitive pay: Starting at $14+/hour + Bonus Opportunities
- Medical, Dental & Vision Insurance
- 401(k) with Employer Match
- Many other voluntary benefits options including Health Savings Account, Flexible Spending Account, Pet Insurance, Short-Term and Long-Term Disability plans and so much more!
- Immediate eligibility for full-time Paid Holidays
- PTO accrual program
- Referral bonus program
- Professional development & Career growth opportunities
- Courtesy preventive health screenings for You and Family Members/Friends
- 9:00 AM - 5:30 PM EST
- 11:30 AM - 8:00 PM EST
- 12:30 PM - 9:00 PM EST
- Make 100-150 outbound calls per shift to patients regarding their screening kits.
- Educate callers on the importance and benefits of preventive health screenings.
- Explain how early detection can help prevent or identify colon disease and colon cancer.
- Identify and help resolve barriers preventing patients from returning their kits.
- Provide clear, accurate information using a consultative approach.
- Deliver outstanding customer service while meeting performance expectations.
- Effectively de-escalate concerns and create positive patient experiences.
- Ability to pass a pre-employment drug screen and criminal background check
- Experience or interest in working within a fast-paced outbound call center environment
- Exceptional phone etiquette and communication skills
- Ability to build rapport and conduct consultative conversations
- Strong de-escalation and problem-solving abilities
- Competitive mindset with a drive to achieve performance goals
- Stable work history demonstrating reliability and commitment
- High School Diploma or GED required (some college preferred)
- Minimum internet speed of 50 Mbps download 10 Mbps upload
- Hard wired internet connection (ethernet connection from laptop to router)
- Dedicated workspace free from noise and distractions
- Ability to remain focused and productive in a remote environment
Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.
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FAQs About Outbound Call Center Care Support Representative Jobs at Life Line Screening
What is the work location for this position at Life Line Screening?
This job at Life Line Screening is located in Waco, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Life Line Screening?
Candidates can expect a pay range of $14 (per hour).
What employment applies to this position at Life Line Screening?
Life Line Screening lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Life Line Screening?
Life Line Screening is looking for a candidate with "Senior-level" experience level.
Does Life Line Screening allow remote work for this role?
Yes, this position at Life Line Screening supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Life Line Screening for this role?
Life Line Screening offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Family/Dependent Health, Paid Holidays, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Life Line Screening?
You can apply for this role at Life Line Screening either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.