Outbound Call Center Representative

Surf InternetStevensville, MI

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Overview

The Outbound Call Center Representative is responsible for proactively contacting prospective and existing customers to generate sales opportunities, promote products and services, and drive revenue growth. This role serves as a key point of contact between the company and its customers, delivering a professional, consultative sales experience through outbound telephone outreach and follow-up communications.

Reports To: Inside Sales Supervisor

Department: Sales - Residential

Job Status: Exempt

Responsibilities:

Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems.
Identify customer needs and recommend products, services, or upgrades that best fit those needs.
Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.
Follow approved call scripts, sales processes, and compliance guidelines.
Accurately document customer interactions, dispositions, and sales activities within the CRM system.
Maintain detailed and up-to-date customer records.
Schedule appointments, callbacks, and follow-up activities as needed.
Stay informed about the latest services, products, and promotions available to customers.
Meet or exceed key performance indicators (KPIs) including call volume, contact rate, conversion rate, and revenue targets.
Participate in coaching sessions, training programs, and team meetings to continuously improve performance.

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FAQs About Outbound Call Center Representative Jobs at Surf Internet

What is the work location for this position at Surf Internet?

This job at Surf Internet is located in Stevensville, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Surf Internet?

Employer has not shared pay details for this role.

What employment applies to this position at Surf Internet?

Surf Internet lists this role as a Full-time position.

What experience level is required for this role at Surf Internet?

Surf Internet is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Surf Internet for this role?

Surf Internet offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Surf Internet?

You can apply for this role at Surf Internet either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.