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Outbound Lead Coordinator / Plumbing And Hvac

One Hour Air Conditioning and HeatingSan Diego, CA

$30 - $36 / hour

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Overview

Schedule
Full-time
Career level
Director
Remote
On-site
Compensation
$30-$36/hour
Benefits
Health Insurance
Paid Holidays
Paid Vacation

Job Description

Benefits:

  • 401(k) matching
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Vision insurance
  • Wellness resources

Outbound Lead Coordinator

Location: San Diego, CA (In-office)

Type: Full Time

Pay: $30-$36 per hour (based on experience)

Schedule: Monday-Friday

Why this role matters

We support both HVAC and plumbing and we have thousands of past customers, canceled appointments, and unsold estimates. When follow-up is fast and consistent, customers are taken care of and schedules stay full. When it isn't, opportunities are missed.

This role exists to make sure no lead falls through the cracks.

What you'll do

  • Make outbound calls and texts daily to:

  • Unsold HVAC and plumbing estimates

  • Canceled appointments

  • Past customers and maintenance opportunities

  • Book tune-ups, inspections, and follow-up appointments

  • Create and manage leads and follow-ups in ServiceTitan

  • Keep every open lead updated with clear notes, status, and next steps

  • Close out leads cleanly when customers move forward, decline, or confirm replacement

  • Keep outbound lists organized, current, and prioritized

  • Lead day-to-day outbound execution by example and help keep the team on track

  • Identify additional outbound opportunities inside ServiceTitan

  • Support HVAC and plumbing cross-sell follow-up as programs roll out

  • Work closely with the Operations Manager to keep schedules full, especially during slower periods

Role scope

This is a lead execution role with ownership over outbound follow-up and lead recovery. You'll lead by example and have real influence on how outbound work is executed day to day.

This is not a formal people-management role (no hiring, firing, or discipline responsibilities). You'll work closely with the Operations Manager, who remains accountable for operational decisions and performance management.

You'll be a great fit if you

  • Have experience in HVAC, plumbing, or home services (strongly preferred)
  • Are comfortable with high-volume outbound calling and texting
  • Are organized and don't let follow-ups slip
  • Take ownership and follow through without being chased
  • Can lead peers by example without needing a title
  • Have ServiceTitan experience (a plus, not required)

What we offer

  • $30-$36 per hour
  • Monday-Friday, in-office schedule
  • Clear expectations and ownership
  • Leadership visibility and real impact
  • Opportunity to grow as our plumbing division expands
  • A team that values accountability, follow-through, and results

Benefits

  • 401(k) with company match
  • Paid time off (holidays, vacation, sick, birthday, anniversary)
  • 100% employer-paid medical insurance
  • On-site gym and shower access
  • Employee discounts (including mortgage perks)

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FAQs About Outbound Lead Coordinator / Plumbing And Hvac Jobs at One Hour Air Conditioning and Heating

What is the work location for this position at One Hour Air Conditioning and Heating?
This job at One Hour Air Conditioning and Heating is located in San Diego, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at One Hour Air Conditioning and Heating?
Candidates can expect a pay range of $30–$36 per hour for this role.
What employment applies to this position at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating lists this role as a Full-time position.
What experience level is required for this role at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating is looking for a candidate with "Director" experience level.
What is the process to apply for this position at One Hour Air Conditioning and Heating?
You can apply for this role at One Hour Air Conditioning and Heating either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.