Outreach and Engagement Specialist

Job Description:

Job Title: Outreach & Engagement Specialist

Location: Saint Louis, MO

Department: Recovery Services

Employment Type: Full-Time

Job Summary:The Outreach & Engagement Specialist plays a vital role in helping individuals with opioid use disorders remain connected to life-saving treatment and supportive services. This position is ideal for someone who is passionate about meeting people where they are, building trust, and removing barriers to care. You’ll join a compassionate, mission-driven team dedicated to supporting recovery, strengthening engagement, and improving outcomes for individuals receiving Medication Assisted Treatment (MAT).

In this role, you will provide consistent outreach, education, and support to clients who may not be fully engaged in outpatient treatment services. Work may occur remotely, onsite, or in community settings, and includes individual outreach, group facilitation, documentation, and collaboration with multidisciplinary treatment teams. Your efforts will directly contribute to increased access to care, sustained recovery, and improved quality of life for those served.

This position offers…· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost· Mileage Reimbursement – Company paid for work functions requiring travel· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:· Maintain an assigned caseload of clients receiving Medication Assisted Treatment who may require additional engagement and support· Conduct regular outreach with clients through phone, virtual, and face-to-face contact· Meet with clients in the community to provide resources, education, and harm-reduction services such as Narcan distribution· Facilitate a minimum of two morning and two afternoon or evening group sessions focused on education and support for MAT participants· Build rapport with clients to reduce barriers to treatment and increase participation in services· Accurately document outreach activities, individual contacts, and group sessions in the electronic health record in accordance with DMH, CARF, and CSTAR standards· Update treatment plans to reflect outreach efforts and client participation in support services· Collaborate with treatment teams across locations by providing client updates and contributing to treatment recommendations· Participate in scheduled individual supervision and team meetings· Identify opportunities for program improvement with a focus on client needs· Represent the organization professionally and support organizational goals and objectives· Perform other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:· Certified Peer Specialist (CPS) and Community Support Specialist through the State of Missouri· Bachelor’s degree in a human services-related field such as social work, psychology, nursing, or education OR· Any four-year degree with two years of qualifying experience OR· Any combination of four years of higher education and qualifying experience OR· High school diploma or equivalent with a minimum of four years of qualifying experience· Certification as a Peer Specialist by the state or meeting requirements to obtain certification within six months of hire· Completion of required peer training program and standardized examination, if applicable

Additional Qualifications:· Must be at least 21 years of age· Self-identify as a current or former recipient of mental health or substance use services or as a person in recovery· Working knowledge of substance use disorder treatment and barriers to engagement in care· Ability to establish rapport and communicate effectively with diverse populations· Strong organizational, time management, and documentation skills· Proficiency with computer systems and electronic health records· Must be comfortable meeting with clients in community settings as needed· Current driver’s license, acceptable driving record, and current auto insurance required· Reliable transportation required· Successful completion of background checks including criminal, driving, abuse/neglect, and fingerprint screenings· Successful completion of DMH Community Support 101 Training within 30 days of hire· Obtain First Aid/CPR certification within three months of employment and maintain upon renewal· Must meet all training requirements at hire and annually thereafter

Physical Requirements:· Perform sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently· Engage in repetitive hand, finger, and arm movements for documentation and computer use· Sit for extended periods with occasional walking or standing throughout the workday

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.