Outside Sales Representative (CSR)
Fraza / Vitan EquipmentGrand Rapids, MI
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
Vitan Equipment is hiring an Outside Sales Representative (CSR) to drive service contract sales and deliver exceptional service in the material handling industry. Focused on forklifts and our vertical product lines, you’ll grow new business, manage key accounts, and provide tailored, consultative solutions.
What You’ll Do
- Outside Sales focus: Sell service contracts and coverage for forklifts and vertical products to new and existing customers in your territory.
- Prospect, close opportunities, and manage renewals; upsell preventive maintenance, extended warranties, emergency service, and remote monitoring.
- Lead account reviews, need assessments, and solution-based proposals using the company CRM.
- Coordinate orders, service scheduling, maintenance visits, and delivery; ensure a seamless customer experience.
- Collaborate with Territory Managers, Service, Parts, and OEM partners; track pipeline and performance metrics.
- Provide market insights to sharpen sales strategies and drive customer satisfaction and loyalty.
What We’re Looking For
- Proven outside sales experience in forklift/material handling, with a track record of selling service contracts or maintenance programs.
- Strong relationship-building, qualifying, and consultative selling skills; excellent communication and negotiation abilities.
- Ability to close service contracts, renewals, and upsell opportunities; proficient with CRM, MS Office, and quoting tools.
- Able to manage multiple accounts and travel within the territory as needed.
- Self-motivated, detail-oriented, and results-driven.
Preferred
- Knowledge of forklifts, safety procedures, and preventive maintenance programs.
- Experience tailoring service contracts and vertical product solutions.
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FAQs About Outside Sales Representative (CSR) Jobs at Fraza / Vitan Equipment
What is the work location for this position at Fraza / Vitan Equipment?
This job at Fraza / Vitan Equipment is located in Grand Rapids, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Fraza / Vitan Equipment?
Employer has not shared pay details for this role.
What employment applies to this position at Fraza / Vitan Equipment?
Fraza / Vitan Equipment lists this role as a Full-time position.
What experience level is required for this role at Fraza / Vitan Equipment?
Fraza / Vitan Equipment is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Fraza / Vitan Equipment for this role?
Fraza / Vitan Equipment offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Fraza / Vitan Equipment?
You can apply for this role at Fraza / Vitan Equipment either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.