Overnight Front Office Manager- Hyatt Centric Wall Street, NY

Blue Sky Hospitality SolutionsNew York City, NY

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Overnight Front Office Manager:

The Overnight Manager is responsible for overseeing all hotel operations during the overnight shift while ensuring exceptional guest service, maintaining security, and completing all nightly accounting and audit functions. This role serves as the Manager on Duty, leading the overnight team, resolving guest concerns, supporting emergency response procedures, and ensuring the hotel's financial records are accurate before the start of each business day. The ideal candidate is a hands-on hospitality leader with strong night audit, accounting, and cash-handling experience who thrives in a fast-paced union hotel environment. Prior experience working in a unionized property and a solid understanding of collective bargaining agreements, labor practices, and scheduling within a union workforce are highly preferred.

Essential Responsibilities

Serve as the Manager on Duty during overnight hours, overseeing all hotel operations and ensuring a safe, secure, and exceptional guest experience.
Complete the nightly audit process accurately and on schedule, including balancing room revenue, taxes, payment transactions, city ledger accounts, house accounts, cash deposits, and credit card reconciliations.
Review and verify room rates, billing adjustments, refunds, complimentary stays, rebates, and other financial transactions to ensure accuracy and compliance with Hyatt accounting policies.
Generate, reconcile, and distribute daily financial, operational, and management reports, investigating and resolving any discrepancies before the start of the next business day.
Monitor and verify all system interfaces, including PMS, POS, and other operational systems, ensuring all overnight processing is completed successfully.
Handle guest concerns, service recovery situations, and escalated issues with professionalism.
Conduct routine property inspections to ensure cleanliness, safety, security, and compliance with Hyatt brand standards.
Respond to emergencies, safety incidents, and security matters in accordance with hotel policies and emergency procedures.
Coordinate overnight communication with Engineering, Security, Housekeeping, and other departments to resolve operational issues efficiently.
Prepare comprehensive shift reports and pass-on notes to ensure a seamless transition to the morning leadership team.
Ensure compliance with Hyatt policies, cash-handling procedures, internal controls, labor regulations, and all applicable union contract provisions.
Assist with training, coaching, and developing overnight colleagues while fostering a positive, accountable, and team-oriented work environment.
Perform additional duties as assigned to support the operational and financial success of the hotel.

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FAQs About Overnight Front Office Manager- Hyatt Centric Wall Street, NY Jobs at Blue Sky Hospitality Solutions

What is the work location for this position at Blue Sky Hospitality Solutions?

This job at Blue Sky Hospitality Solutions is located in New York City, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions lists this role as a Full-time position.

What experience level is required for this role at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions is looking for a candidate with "Director" experience level.

What benefits are offered by Blue Sky Hospitality Solutions for this role?

Blue Sky Hospitality Solutions offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Blue Sky Hospitality Solutions?

You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.