Overnight Public Area Attendant, 11pm - 7:30am shift

We’re Sonesta International Hotels.The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Public Area Attendants play an important role in creating a welcoming, polished, and memorable experience. As a Public Area Attendant, you will help maintain the beauty and cleanliness of our public spaces, deliver warm, attentive service to guests, and support a strong team culture.This is a great opportunity for someone who takes pride in their work, enjoys staying active, and values being part of a supportive hospitality team.

Job Description

Essential Job Functions

Cleaning & Public Space Maintenance

• Clean and service assigned public areas according to hotel quality standards and procedures, including:
  • Lobby and common areas
  • Public restrooms
  • Elevator landings and hallways
  • Public phone and vending areas
  • Employee breakrooms and restrooms, as needed
• Strip, wax, and maintain floors as needed
• Clean and polish furniture, mirrors, railings, fixtures, and surfaces to maintain a polished appearance throughout the property
• Monitor cleanliness and presentation standards in all assigned areas
• Assist with periodic deep cleaning projects and special assignments

Guest Service & Team Support

• Respond promptly and professionally to guest requests, concerns, and special cleaning needs
• Communicate effectively with Housekeeping leadership and other hotel departments to ensure efficient operations
• Promote teamwork and a positive work environment through daily collaboration and communication
• Support hotel operations by assisting in other areas when needed

Safety & Organization

• Report maintenance concerns, unsafe conditions, or repair needs to leadership promptly
• Monitor and maintain housekeeping supplies and amenities while minimizing waste
• Follow all lost-and-found procedures accurately and consistently
• Maintain a safe, organized, and professional work environment at all times

Delivering Passionate & Engaging Guest Service

At the Chase Park Plaza, we believe genuine hospitality creates unforgettable experiences.

Our GUEST Service Standards

• Greet everyone warmly with a smile
• Use eye contact, active listening, and guests’ names
• Establish and anticipate guest needs
• Solve and own requests or concerns
• Thank everyone sincerely

Building Strong Team Relationships

We are proud of our supportive and collaborative culture. Team members are expected to:

• Treat colleagues with dignity and respect
• Foster teamwork across departments
• Contribute to a positive and professional workplace environment

Additional Job Information/Anticipated

Pay Range

Qualifications & Physical Requirements

To perform this role successfully, candidates should be able to:

• Lift and carry up to 50 pounds and push or pull up to approximately 200 pounds
• Stand and move throughout the hotel for extended periods of time
• Frequently bend, stoop, kneel, and handle cleaning equipment and supplies
• Communicate effectively with guests and team members
• Utilize basic reading, writing, and math skills to complete assignments and checklists
• Work a flexible schedule, including nights, weekends, and holidays as needed

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.