Overnight Public Safety Dispatcher

Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff, and students cultivate an ethic of civic responsibility, social justice, and inclusive leadership and service.

Hamline University is an Equal Opportunity employer. Hamline University does not discriminate on the basis of race; color; religion; creed; sex; national origin; marital status; familial status; status with regard to public assistance; membership or activity in a local human rights commission; disability; age; protected veteran status; or any other status protected by applicable law in its education or employment programs or activities. The University will provide reasonable accommodations to qualified individuals with disabilities.

The Overnight Public Safety Dispatcher is responsible for operating the Public Safety communications center during overnight hours. This position serves as the primary point of contact for emergency and non-emergency communications, monitors security systems, and supports campus safety operations during reduced staffing hours.

This role requires strong multitasking ability, attention to detail, independent decision-making, and the ability to remain calm and professional in a fast-paced environment. The overnight dispatcher will also be responsible for structured clerical and data-entry tasks during lower call-volume periods.

This position includes overnight shifts, rotating weekends, holidays, and occasional overtime as operational needs require.

Proposed Schedule Structure:

Primary shift: 10:00 PM - 8:00 AM (10-hour shift)

Four shifts per week (40 hours total)

Two-week rotating schedule that includes every other weekend

Example rotation:

Week 1: Wednesday- Saturday (10:00 PM - 8:00 AM)

Week 2: Monday- Thursday (10:00 PM - 8:00 AM)

Overnight overlap with another dispatcher may occur on certain days to support operational coverage, training, and structured clerical productivity.

Essential Duties and Responsibilities

Communications and Dispatch Operations

• Answer and prioritize emergency and non-emergency calls
• Dispatch officers and monitor officer status and location
• Maintain radio communications throughout shift
• Monitor CCTV, fire alarms, intrusion alarms, and access control systems
• Escalate incidents according to departmental protocol
• Maintain detailed activity logs

Data Entry and Clerical Responsibilities

• Enter calls for service accurately and in real time into the CAD system
• Complete incident logs and shift reports
• Enter and reconcile parking citations
• Review and audit CAD entries for accuracy
• Update lost and found records
• Maintain key inventory logs
• Assist with report narrative cleanup and documentation review
• Conduct access control reconciliation and camera time checks
• Complete assigned overnight projects during low-volume periods

Overnight-Specific Responsibilities

• Conduct system checks of alarm and camera systems
• Monitor campus activity during reduced staffing hours
• Secure the Public Safety office and control access
• Prepare end-of-shift summary and documentation for incoming staff

Minimum Qualifications

• High school diploma or GED
• Ability to type and enter data accurately
• Strong written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Ability to work independently with minimal supervision
• Basic computer proficiency
• Ability to pass background screening

Preferred Qualifications

• Previous dispatch, security, or call center experience
• Experience working overnight shifts
• Familiarity with CAD systems, CCTV monitoring, or access control systems
• Experience in a higher education environment

Work Expectations

• Required to work overnight hours
• Required to work rotating weekends
• Required to work holidays as assigned
• Reliable attendance and punctuality
• Ability to sit and work at a computer for extended periods
• Ability to manage multiple systems simultaneously

Must perform the following essential functions with or without a reasonable accommodation:

• Must be able to work on a computer for extended periods of time.
• Ability to work an on-call schedule.
• Ability to travel on and off campus locations.

ADDITIONAL INFORMATION

• This is a full time, 1.0 FTE non-exempt position which requires a minimum of 40 hours a week, 12 months a year.
• This position may require overtime during peak seasons.
• Occasional night and or weekend work may be required.

All questions marked 'Required' need to be answered in order to submit the application. It is important that your application show all of the relevant education and experience you possess. Applications may be rejected if incomplete. If rejected, you must reapply for the position in order to be considered. A resume or curriculum vitae, a cover letter outlining your qualifications for and interest in the position, contact information for 3 current, professional references, as well as copies of transcripts (if required) must be uploaded with each application.