Overnight Resident Services Navigator

The Resident Services Navigators provide innovative support services and programming for a diverse population of youth (18 - 24) in the onsite Transitional Living program. This is a union-represented position.

This position is scheduled as an overnight shift and is eligible for a shift differential in accordance with organizational policy.

Essential Duties

Support Residents in the Transitional Living Program

• Build positive relationships with youth through role modeling and mentoring.

• Be available on site to residents in the Transitional Living Program on a regular basis, which includes 24-hour staffing at Outside In.

• Provide crisis counseling services to residents as needed.

• Utilize harm reduction philosophy in problem solving to help residents identify healthier options.

• Engage residents in life skills building through individual coaching and group activities.

• Provide support for youth to accomplish the goals identified in their Service Plan.

• Provide individualized support to youth by serving as a Contact Person, meeting with youth weekly to develop and monitor plans to accomplish goals and meet program expectations.

• Monitor youth compliance with program agreements.

Group Facilitation

• Support youth in a self-governance model of regular, weekly "pod" and quarterly "all resident" meetings.

• Design and facilitate life skill building workshops that meet the needs of current residents in the Transitional Living program; i.e. time and budget management, food shopping and preparation, conflict resolution, anger management, etc.

• Coordinate with agency and community to maximize youth access to skill building resources.

• Support youth in developing constructive use of time through community involvement, healthy recreation, etc.

Program Operation

• Assure material and operational support of the Transitional Living Program.

• Involve youth in maintaining the program space as much as possible.

• Identify cleaning needs for all living common areas and medical living units and plan to accomplish as needed.

• Oversee basic upkeep of the units, painting, repairs, etc., involving youth as much as possible.

• Identify maintenance issues and make requests for repairs. Follow through to assure completion of needed repairs.

• Identify security and safety issues. Communicate needs to Support Staff as necessary.

• Youth Involvement in Living Program Community

• Involve and empower youth residents in generating community within the Transitional Living Program.

• Support youth generated activities and governance.

Program and System Coordination

• Share information about interventions with each youth's Case Manager when appropriate; participate in case planning to manage future crises when possible.

• Coordinate with agency and community resources to remove barriers and enhance youth's chances for success

Team Coordination:

• Establish and facilitate effective communication with staff. This includes serving as a conduit of information for teammates and between Living Program staff and the Department Manager.

• Assure process for effective facilitation of team meetings, including staffing of residents.

• Plan services, including life skills program, as well as improvements for the Transitional Living Program to meet the desired outcomes stated in contracts.

• Work with the team of Transitional Living Program staff to evaluate team function and implement program changes.

Peer Support and Staff Recognition

• Debrief with fellow staff about crisis situations.

• Discuss challenging situations with youth and get feedback about how to support youth in this Program incorporating therapeutic approaches when possible.

Service Documentation

• Perform all required documentation and information input in a professional, accurate, thorough, and timely manner.

• Complete all required statistics and reports in a thorough and timely manner.

• Work with staff to assure that services are documented to meet all program and funder requirements.

• Review and assure accurate and timely documentation of all services and interventions in resident records and databases

Other

• Commitment to continual learning and quality performance. Participate in discussions, events, workshops, and trainings offered by Outside In to foster cultural awareness.

• Meet youth worker core competencies.

• Maintain professional boundaries and performance at all times.

• All other duties assigned.