Overnight Social Care Advisor -Remote * Must Be In Metro Detroit Area*
Conexess Group, LLCBrownstown, MI
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Overview
Remote
On-site
Job Description
Overnight Social Care Advisor Location: Remote, should be located within the Metro Detroit area. Serves as the frontline to ensuring customers and fans are responded to and engaged with in a timely manner during the 12-8am shift. This individual will have access to tools that will enable her/him to provide the best customer service.Major Job Duties and Responsibilities
- Responsible for moderating queues and engaging with Care inquires
- Effectively and accurately document customer interaction
- Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
- When appropriate, promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions.
- Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
- Provide exceptional service to all internal and external customers.
- Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
- Utilize correct tools to efficiently manage a number of often concurrent activities
- Provide Goodwill when appropriate
- Interact with marketing and PR as needed for customer care and support
- Effectively manage a number of open customer cases providing a resolution within a timely manner
- 1+ years' experience in customer service related profession
- Expertise with social media platforms such as Facebook, Twitter, Instagram and Forums
- Computer navigation and typing proficiency
- Excellent verbal and written communications skills to effectively communicate to internal and external stakeholders
- Experience with social media monitoring tools: Oracle, Siebel, etc.
- Attention to detail with strong project management and prioritization skills
- Microsoft Excel, Microsoft Word and PowerPoint skills and proficiency
- Bachelor's Degree
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FAQs About Overnight Social Care Advisor -Remote * Must Be In Metro Detroit Area* Jobs at Conexess Group, LLC
What is the work location for this position at Conexess Group, LLC?
This job at Conexess Group, LLC is located in Brownstown, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Conexess Group, LLC?
Employer has not shared pay details for this role.
What employment applies to this position at Conexess Group, LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Conexess Group, LLC?
You can apply for this role at Conexess Group, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.