Pace Receptionist (Monday-Friday)

Looking for a meaningful way to make a difference in the lives of older adults?

At Pacific PACE LLC, you will be part of a team that provides compassionate, coordinated care that helps participants live safely, independently, and with dignity. Our approach honors the whole person, and that includes the people who work here. At PACE, you will join colleagues who value respect, connection, and shared purpose. We create space for every team member to contribute their strengths, grow in their role, and feel supported in the important work of caring for our community.

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to disability, veteran status, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, or any other protected status. We are committed to reflecting the diversity of the communities we serve and creating a workplace where differences are celebrated and everyone can thrive.

The PACE Receptionist serves as the first point of contact for participants, visitors, and staff at the PACE Center. This role is responsible for providing excellent customer service, managing front desk operations, and supporting administrative functions to ensure smooth daily operations.

Essential Responsibilities:

• Greet and assist participants, families, visitors, and staff in a professional and courteous manner.

• Answer and direct incoming calls, take messages, and respond to inquiries.

• Assist callers by quickly determining the caller's needs and accurately directing calls to the appropriate personnel and/or department.

• Partner with building maintenance to ensure general office maintenance and cleanliness.

• Receive premium payments, prepare receipts, and secure premiums.

• Schedule appointments and coordinate transportation or services as needed.

• Complete all clerical duties such as address changes, documenting company survey results, preparing packets, and other general clerical duties as assigned.

• Maintain the office supply inventory and order supplies as needed and/or requested.

• Monitor visitor access and maintain security protocols.

• Provide front line communication and relay information in urgent or emergency situations.

• Support PACE team members with administrative needs assigned.

• Collaborate on outreach initiatives to promote the center's resources within the community.

• Serve on various internal and external committees as required or designated.

• Participate in team meetings, caregiver groups, and special events as needed.

• Provide on-call coverage as necessary.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.

• Follow privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.

• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of one year of experience working with geriatric or frail populations is required. One year of multiline phone experience and/or reception duties preferred.

Education, Certificates, Licenses: High school diploma or equivalent required. CPR certification preferred.

Knowledge: Strong interpersonal and communication skills, with a friendly and approachable demeanor. Excellent organizational skills and the ability to manage multiple tasks effectively. Ability to work collaboratively within a team environment. Proficiency in using computers and various software applications, including Word, Excel, PowerPoint, and Outlook. Capability to work independently with minimal supervision.

Each member of the PACE organization's staff that has direct contact with participants must meet the following conditions:

• Be legally authorized (for example, currently licensed, registered or certified if applicable) to practice in the State in which he or she performs the function or action.

• Only act within the scope of his or her authority to practice.

• Have 1 year of experience working with a frail or elderly population

• Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.

• Be medically cleared for communicable diseases before engaging in direct participant contact.

Competencies

• Adaptability

• Building Customer Loyalty

• Building Strategic Work Relationships

• Building Trust

• Continuous Improvement

• Contributing to Team Success

• Planning and Organizing

• Work Standards

Environment: Work inside in general office and clinical settings with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range:

$29,643.71 - $47,429.94

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.

• We are one team working toward a common goal.

• We are each responsible for customer service.

• We practice open communication at all levels of the company to foster individual, team and company growth.

• We actively participate in efforts to improve our many communities-internally and externally.

• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.

• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Work is performed in a clinic setting with typical healthcare exposures, including contact with bodily fluids, infectious diseases, and cleaning chemicals; PPE is provided and required. The role involves stooping, bending, sitting, standing, and moving between clinical areas for extended periods. May assist participants with mobility, including guiding, supporting, escorting, and occasional transfer assistance using proper body mechanics. Must be able to lift, push, pull, or carry up to 35 pounds occasionally and perform frequent repetitive motions such as typing and operating medical or office equipment. Some positions require occasional travel to PACE sites, participant homes, or external appointments. Must be able to speak clearly, understand verbal instructions, and interact professionally with participants, caregivers, and staff.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.