Parker Store - Counter Sales Representative
Exotic Automation & SupplyKalamazoo, MI
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Career Development
Job Description
Position Hours: 8:00 AM – 5:00 PM, Monday – Friday
About This RoleExotic Automation & Supply operates a network of Parker Stores across Michigan and Indiana, serving OEM and MRO customers with direct access to industrial fluid power solutions. You'll be working with contractors, maintenance teams, and industrial buyers who need technical answers and solutions.As a Parker Store Counter Sales Representative, you'll be the face of the store: building customer relationships, manufacturing custom hydraulic hose assemblies, processing technical orders, and keeping operations running smoothly. If you've got a mechanical aptitude, enjoy problem-solving, and want to build real industry knowledge, this role will give you a career — not just a job.What Our Parker Stores ProvideExotic's Parker Store locations give OEM and MRO customers direct access to:- Custom Hydraulic Hose Assemblies — built in-store to customer specs
- Complete Inventory of Hose & Fittings
- Hydraulic & Pneumatic Accessories
- Industrial Hose & Contractor Supplies
- Knowledgeable Technical Support
- Professional, Responsive Service
- Opens and closes the store location daily by following established checklists, including preparation of customer areas, warehouse areas, and workstations
- Ensures all store operations are performed according to approved procedures and processes to maintain optimum customer service levels and performance standards
- Maintains store cleanliness and professional appearance throughout business hours
- Manages cash drawer operations and performs weekly cash deposit transactions in accordance with financial procedures
- Maintains required job certifications by completing assigned training on schedule
- Greets/assists customers promptly and professionally, in-person at the counter, over the phone and electronically.
- Identifies and addresses customer needs by listening actively and resolving requests or problems efficiently
- Sells products and services by recommending complementary items that benefit the customer
- Suggests alternative products when requested items are unavailable to meet customer requirements
- Continuously develops knowledge of products, inventory locations, customer base, and effective sales techniques
- Participates in outbound prospecting activities by completing required monthly customer contact calls
- Documents customer concerns and complaints according to company policy and procedure
- Processes customer orders accurately using the business system, from initial entry through completion
- Prepares and submits quotes in response to customer requests (RFQs) and follows up to convert quotes into booked orders
- Pulls stock from inventory, packages products securely, inspects for quality, and labels shipments correctly
- Processes all required paperwork and system documentation for customer orders
- Manufactures custom hose assemblies to customer specifications
- Processes product returns according to RMA procedures for both cash and credit transactions
- Receives daily stock shipments, verifies contents, and puts away inventory in proper locations
- Ships customer orders using appropriate carriers and schedules pickups through FedEx, UPS, and other shipping services
- Maintains inventory accuracy by performing all required cycle counting activities
- Monitors inventory levels and communicates replenishment needs to maintain adequate stock
- Maintains current sales literature library with up-to-date product information and catalogs
- Updates end cap displays and in-store promotional advertisements to showcase featured products and seasonal promotions
- Ensures visual merchandising standards support sales objectives and professional store appearance
- High School Diploma (required)
- Previous customer service work experience--retail environment preferred
- Previous experience working on a computer--MS Office and POS/Business System preferred
- Valid Driver’s License
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FAQs About Parker Store - Counter Sales Representative Jobs at Exotic Automation & Supply
What is the work location for this position at Exotic Automation & Supply?
This job at Exotic Automation & Supply is located in Kalamazoo, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Exotic Automation & Supply?
Employer has not shared pay details for this role.
What employment applies to this position at Exotic Automation & Supply?
Exotic Automation & Supply lists this role as a Full-time position.
What experience level is required for this role at Exotic Automation & Supply?
Exotic Automation & Supply is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Exotic Automation & Supply?
You can apply for this role at Exotic Automation & Supply either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.