Parking Operations Supervisor

Parking Operations Supervisor

About Us:

Welcome to the Raleigh-Durham Airport Authority, where we operate RDU International Airport, a vital hub connecting North Carolina to the world. In 2024, our teamwork helped us serve 15.5 million passengers, generate a $24.1 billion economic impact, and our dedication to excellence has been recognized with a Top Five passenger satisfaction ranking in North America. We're a tight-knit team of over 400 employees where accountability and collaboration are our guiding principles, and safety is our top priority. Whether your role is indoors or outdoors, you'll be part of a supportive environment that values your contributions. We believe in investing in our people, offering competitive benefits and professional development to help your career take flight.

About You:

You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand's standards. Lastly, your team spirit will unite our efforts and amplify our collective success.

About the Role:

As our Parking Operations Supervisor, you'll play a vital role in the day-to-day takeoff and landing of our airport's parking facilities - ensuring our car parks operate with the same precision and care as a well-managed runway.

In this role, you'll captain a shift crew of parking operations coordinators, guiding them through the daily flight plan of revenue collection, customer service, and operational oversight. From ensuring system functionality and safety protocols to training your team and evaluating performance, your leadership will help keep things running on schedule - with minimal turbulence.

You'll be working both inside and outdoors - ensuring that every piece of the operation, from technology to team, is ready for departure. You'll also prepare reports, respond to real-time challenges, and help make sure every customer's journey starts and ends on a smooth note.

Reporting to the Director of Parking Operations, your performance will be tracked via daily reports, team meetings, and direct feedback - just like any top-flight crew member.

If you're a natural leader who thrives in a dynamic, fast-paced environment and enjoys helping others take off with ease, we'd love to see you on our radar.

Apply today and come help us keep things grounded - while the planes take flight.

Compensation:

• Maximum - Based on experience
• Minimum - $27.89 hourly

What You'll Do:

• Supervises a staff of parking operation coordinators on assigned shifts who operate the car parks and shuttle bus service on a 24/7 basis. Inspects facilities and takes any necessary corrective actions. Monitors, coaches, and evaluates the work of coordinators to improve performance and initiates disciplinary actions as needed.
• Oversees contract personnel supporting parking and shuttle operations, ensuring adherence to service standards, operational requirements, and contractual expectations
• Communicates and explains Authority policies and procedures with customers to resolve complaints and with team members to problem solve and provide needed resources to resolve conflicts.
• Operates and monitors parking access and revenue control systems, including SKIDATA and reservation platforms, to ensure accurate revenue collection and system functionality. Will use MS Excel, MS Word and MS PowerPoint daily.
• Prepares operational, financial, and performance reports to support departmental planning and decision-making.
• Performs additional related work as required.

What You Need:

Education:

Required:

• High school graduate or GED

Experience:

Required:

• 3 years of direct customer service and operational work experience

Preferred:

• 5 years of direct customer service and operational work experience

Licenses or Certifications:

Required:

• Valid NC Driver's License

Emergency/Weather Status

This position is considered Essential. This means this department and role are essential to operations and required to be on-site when there is an airport incident (emergency/weather).

Typical Work Hours:

• Work monthly rotating schedules (5 days on 2 days off) thru 1st, 2nd, and 3rd shifts to meet operational needs

Location:

• On-site RDU Airport Campus

RDU Benefits:

At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page.

A detailed job description will be provided during the recruitment screening process.