Part-Time Front Desk & Office Associate
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Overview
Schedule
Part-time
Career level
Entry-level
Remote
On-site
Compensation
$22-$23/hour
Benefits
Health Insurance
Dental Insurance
Paid Holidays
Job Description
Part-Time Front Desk & Office Associate — Encore Music (South Pasadena / San Marino)
Thank you for your interest in joining our music team! We want to make sure we're a good fit for each other, so please read the details below before you apply.
ABOUT THE ROLEThis part-time role averages about 24 hours a week. It's the heart of our front desk during the busy after-school rush, when families arrive, phones ring and new students come in to try a lesson. You'll welcome families, follow up with prospective students, help set up our workshops, and cover the front desk every other Saturday.
We're looking for a friendly, outgoing, reliable person with great follow-through who loves helping people, especially kids and families. You'll be joining a local family business and a welcoming, supportive and fun admin team.
KEY RESPONSIBILITIES
Front Desk Coverage
- Be the second front desk person during the after-school rush at our studio
- Greet students and parents, and assist them in person, by phone and by email
- Cover the front desk during other staff members' meal breaks
- Keep the lobby and front desk organized and welcoming
Prospect Outreach & Enrollment
- Follow up with prospects and inquiries about lessons, scheduling and enrollment to help meet enrollment goals
- Book trial lessons and turn interested families into enrolled students
- Process new student enrollments and enter data accurately
Workshop Organization & Set-Up
- Help organize and prepare for student workshops and events
- Set up and break down rooms, materials and signage
- Welcome families and help workshops run smoothly
Saturday Coverage
- Run the front desk every other Saturday
General Office Duties
- Manage private lesson schedules and make schedule changes
- Respond promptly to messages from students, parents and teachers
- Work towards new student outreach and registration goals
- Assist with other projects and tasks as assigned
SCHEDULE
- Monday, 1pm–8:15pm
- Wednesday, Thursday and Friday, 2pm–6pm
- Every other Saturday, 7:45am–4pm
- Averages about 24 hours/week (about 20 hours one week and 28 the next), with room to grow based on performance
- Saturday availability every other week is required
WHAT WE'RE LOOKING FOR
- A naturally friendly, outgoing personality
- Loves working with and helping people of all ages, especially kids
- Great phone skills and customer service experience
- Inbound "soft" sales experience is a plus: you enjoy helping a curious parent become an enrolled family
- Stays calm and organized when things get busy
- Great follow-through and memory
- Very detail-oriented, especially with scheduling and data entry
- Comfortable handling difficult customer service situations gracefully
- Works well as part of a team
- Event planning experience is a plus
- Loves kids and music!
BASIC REQUIREMENTS
- At least 1 year of experience in a fast-paced customer service, sales or front desk role
- Reliable transportation (the role includes shifts at both locations)
- Strong computer and typing skills
- Strong written and verbal communication skills
- Timely and reliable
- Available every other Saturday
- Willing to undergo a background check, in accordance with local laws/regulations
SYSTEMS WE USEGmail Opus Netscore Google Sheets
BENEFITS
- Paid time off, accrued annually, with increases for meeting goals
- Dental insurance through AFLAC
- Discounted health insurance options through AFLAC
- Monthly bonus for reaching enrollment goals
- Hours can increase up to 40/week based on performance
- Get paid to take one 30-minute music lesson per week
- Holidays off
- A fun, people-first place to work, full of happy kids, music and musicians!
TRAINING PROVIDEDOur training program combines in-person sessions, online videos, interactive activities, handouts and "cheat sheets," and a welcome packet. Training takes about two weeks, and we coach and support you patiently the whole way through. We guarantee you'll never get more supportive, fun, creative or thorough training at any new job!
OUR STORYEncore Music is a growing independent music school in South Pasadena and San Marino with over 500 weekly private students. We're an energetic, innovative school with a friendly community of highly qualified instructors and admin staff. Our team handles marketing, enrollment, scheduling, billing, recitals, special projects and much more. We build a strong sense of community and teamwork, and we care deeply about the quality of music education and mentoring our students receive.
HOW TO APPLYPlease include a short cover letter that covers:
- Your experience multitasking in a fast-paced environment
- Your customer service or sales experience
- A short description of your attitude and philosophy toward kids and music education
We will contact qualified candidates for interviews. The position is open until filled, with an immediate start.
Job Type: Part-timePay: $22.00 per hourExpected Hours: About 24 per weekWork Location: In person
Compensation: $22.00 - $23.00 per hour
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FAQs About Part-Time Front Desk & Office Associate Jobs at Cb
What is the work location for this position at Cb?
This job at Cb is located in South Pasadena, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cb?
Candidates can expect a pay range of $22–$23 per hour for this role.
What employment applies to this position at Cb?
Cb lists this role as a Part-time position.
What experience level is required for this role at Cb?
Cb is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Cb for this role?
Cb offers following benefits: Health Insurance, Dental Insurance, and Paid Holidays for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Cb?
You can apply for this role at Cb either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.