Part Time Front of House Manager

• Oversee front-of-house operations on event days, including patron ingress/egress, ticket scanning, line queuing, merchandise, guest seating, ADA accommodations, VIP/hospitality spaces and overall facility presentation
• Conduct pre-doors readiness checks with all departments (Guest Services, Security, Food & Beverage, Box Office, Housekeeping, etc.) to ensure staffing, coverage and operations meet standards
• Lead line management and ingress flow to provide an efficient and welcoming arrival experience
• Act as the front-of-house liaison for operational issues or emergencies, advising the Manager on Duty and supporting department leads in response efforts
• Collaborate with department managers to align event staffing and provide day-of support to part-time event staff
• Monitor and maintain the professional presentation and cleanliness of all front-of-house areas throughout the event
• Ensure compliance with theater policies, safety requirements and emergency procedures
• Partner with the Senior Manager of Theater Operations on event recaps and contribute to post-event reporting, including incidents, damages and areas for improvement
• Represent the theater with professionalism and deliver excellent customer service across all guest-facing touchpoints

• High school diploma or GED required
• Must be 18 years of age or older
• Prior experience in event management, theater operations, hospitality or customer service preferred
• Strong leadership, communication and interpersonal skills with the ability to work effectively across departments
• Proven ability to remain calm and professional when responding to operational issues or emergencies
• Detail-oriented with a focus on maintaining high standards of guest experience and venue presentation
• Comfortable giving direction to part-time staff and contracted labor in a professional manner
• Familiarity with ADA requirements, emergency procedures and crowd management is a plus

• Primarily takes place in a live event theater environment, including front-of-house areas and backstage spaces
• Must be able to stand or walk for extended periods and navigate stairs, ramps and crowded areas
• Able to lift or move items up to 25 lbs occasionally
• Fast-paced, dynamic environment requiring focus, situational awareness and adaptability
• Exposure to noise, stage lighting and other indoor event conditions may occur during some events

• This is a part time, event-day position
• Work primarily occurs on evenings and weekends in alignment with the theater’s event schedule
• Hours may vary depending on event setup, duration, and post-event duties, including pre-event readiness checks and post-event reporting

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