Part Time Onsite IT Tech Level ll supporting Green Bay and Fox Valley

BenefitsWe offer competitive wages, PTO, career opportunities, all within a supportive work environment and ongoing training. We encourage, support and reward ongoing certifications.

We are a locally owned business providing comprehensive IT services to small- and medium-sized businesses in the central and eastern Wisconsin area. Our mission is to create business owner confidence in their IT infrastructure to ensure our clients can operate their businesses securely, reliably, and optimally. We help ensure their technology reliably supports their business operations, scales with their growth, and secures the information and intellectual property that powers their business using our depth of experience, proactive management, periodic technical reviews, and best-in-class support and tools. We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills setting us apart from our competitors and ultimately positively impacting our clients' support experience. Our technicians learn from one another, create smart solutions to resolve challenges, share best practices across technician community to foster collaboration and better serve our clients.

About YouYou are an experienced IT professional who likes learning, challenges, leading and working in a team. Helping people/clients gives you a huge sense of satisfaction and accomplishment. You understand that building trustful relationships is key. You are good at what you do, and you also know areas you need to improve. You have a strong drive for results, and you help make others better. You want to help grow the business while working in a company where you are valued, the work you do has tangible impact, and there is opportunity for advancement and growth. 

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The position requires experience,  the ability to problem solve at a high level, outstanding customer service skills, excellent interpersonal communication, and strong multi-tasking and organizational skills. The successful candidate communicates well with clients, solves their problems, and follows up to ensure client satisfaction. There is always a new problem to solve and solutions to design and build. 

The IT Technician responds to support requests in a timely manner, supervises the servicing for all support tickets, and ensures the satisfaction of the end-user, among other technical duties. IT Technicians have good interpersonal skills, possess the ability to problem solve at a high level, have extraordinary customer service skills, strong multi-tasking and organizational skills. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player. A positive, service-oriented personality is a must.  If you want to grow your career, have a positive impact, continue to grow your skills and expertise, then this job could be yours.