Part-Time Teller Services Representative
AMOCO Federal Credit UnionFriendswood, Texas
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Teller Services Representative assists AMOCO in achieving its mission of “serving the financial needs of our members” by accurately processing financial transactions and being an effective source of information for members: in lobby, drive-thru, phone, or digital channels. Provides friendly, professional, confidential and effective assistance to members and employees, assuring a positive experience, and minimizing wait time; suggests products and service based on member needs to enhance the individual's financial life.
Our Culture
AMOCO Federal Credit Union is 85+ years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
- Health benefits including medical, dental, and vision for employees
- Tuition reimbursement
- 401(k) match
- Annual Bonus Incentive
- Paid Company Annual Holidays
- Paid time off
- Frequent employee appreciation and recognition events
Essential Functions and Duties
40% Demonstrates efficiency with financial transactions for consumer/ business accounts and loans; accurately processes cash and negotiable items as presented or requested; confirms intended transactions with members, non-members, or guest members to ensure needs are met while maintaining high-quality standards
20% Balances cash drawer throughout the day and at the end of the shift to ensure transaction accuracy and maintain compliance; notifies supervisor of any outages as soon as they are realized to commence proper audit and research
15% Maintains a working knowledge of products and services to then provide appropriate recommendations to members as the opportunity arises; adheres to prescribed individual baselines and assisting with branch baselines.
10% Provides dual control support for all in-branch cash machines to include the daily maintenance, cash replenishment (if applicable), required balancing, and support for the following: cash recyclers, coin machines, coin dispensers, cash counters, and ATMs.
10% Provides support for teller transactions, including check hold review, account overrides, complex transaction handling, and support for escalated account requests.
5% Researches, troubleshoots, and resolves member inquiries; handles other duties as assigned.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.
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FAQs About Part-Time Teller Services Representative Jobs at AMOCO Federal Credit Union
What is the work location for this position at AMOCO Federal Credit Union?
This job at AMOCO Federal Credit Union is located in Friendswood, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AMOCO Federal Credit Union?
Employer has not shared pay details for this role.
What employment applies to this position at AMOCO Federal Credit Union?
AMOCO Federal Credit Union lists this role as a Full-time position.
What experience level is required for this role at AMOCO Federal Credit Union?
AMOCO Federal Credit Union is looking for a candidate with "Senior-level" experience level.
What benefits are offered by AMOCO Federal Credit Union for this role?
AMOCO Federal Credit Union offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at AMOCO Federal Credit Union?
You can apply for this role at AMOCO Federal Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.