Part-Time Travel Sales Advisor

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits- Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off- Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment- AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

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This is a part-time, onsite, 24 hours a week position at AAA Rainbow Plaza, and Saturdays will be required.

Essential Functions

• Sales

• Owns the relationship with the member from beginning to end of each travel related transaction.

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.

• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).

• Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.

• Member Experience

• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.

• Stays current with world events and latest travel industry developments and trends to provide relevant information to members.

• Investigates and responds to travel-related member questions/complaints, and recommends solutions.

• Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.

• Operational Support & Compliance

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.

• Handles ticketing for air, hotel, car, and rail, along with primary member servicing.

• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.

• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

Knowledge/Skills/Abilities

• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
• GDS experience preferred (Apollo/Galileo/Travelport)
• Strong consultative selling skills with the ability to listen to members' needs
• Self-motivated sales drive and documented sales success
• Detailed knowledge of travel products
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures
• Ability to identify customer needs and recommend solutions
• Application of good judgment and decision making
• Ability to work efficiently both independently and as part of a team
• Bilingual communication skills are a plus

EDUCATION / COMPETENCIES / CERTIFICATIONS / LICENSES

• Minimum Qualifications

• High school diploma or equivalent

• 3+ years of general sales experience

• Preferred Qualifications

• 3+ years of recent experience selling international and domestic travel services

Work Environment/Physical Requirements

This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

#LI-YV1

• This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.