Parts Advisor

Position SummaryThe Parts Advisor is responsible for accurately identifying, sourcing, and fulfilling parts for customers and internal sales and service teams. This role is critical to maintaining efficient service operations and ensuring timely, accurate parts delivery.Working closely with service, sales, and customers, the Parts Advisor drives parts sales, maintains organized and accurate inventory, and delivers a high level of customer service. Success in this role is measured by speed, accuracy, and overall customer satisfaction.ResponsibilitiesAssist customers (walk-in, phone, online) with parts identification, pricing, and availabilityProcess parts orders, quotes, and invoices accurately and efficientlyUse catalogs and systems to ensure correct parts lookup and minimize errorsRecommend related parts, attachments, and preventative maintenance itemsReceive, inspect, and stock incoming parts with proper bin locationsMaintain inventory accuracy through cycle counts and organizationPull and stage parts for service work orders and communicate with techniciansOrder stock and emergency parts; track and follow up on backordersHandle returns, cores, and warranty parts in accordance with company processesKeep the parts department clean, organized, and operating efficientlyMaintain high data integrity in all transactions; accuracy in ordering, inventory, and invoicing is criticalExperience, Education, Skills and KnowledgePrior parts, equipment, or automotive experience preferred.Strong mechanical aptitude with ability to identify parts and understand equipment systemsExperience with ERP/DMS systems and parts lookup catalogsHigh attention to detail with accuracy in ordering, inventory, and data entryStrong communication and customer service skillsAbility to multitask, stay organized, and work effectively with service and salesPhysical, Mental and Other RequirementsAbility to lift, carry, and move parts up to 75 lbs., frequent standing, walking, bending, and reachingAbility to work in a fast-paced environment with frequent interruptions and changing prioritiesStrong attention to detail and ability to maintain accuracy under pressureCapable of problem-solving and making sound decisions quicklyAbility to operate forklifts or equipment preferredMust pass a pre-employment background checkCompensation & BenefitsMonday – Friday, No weekendsCompetitive salary with performance-based incentivesHealth, dental, and vision insurancePaid time off and retirement plan optionsOngoing professional development and manufacturer training opportunities

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