Parts Associate - Black Hills Harley Davidson

Job Description

Responsibilities:

• Greet customers immediately in a professional and friendly manner.
• Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.
• Point out any sales, specials, or new merchandise to customers.
• Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.
• Interface with Service Technicians and ensure their Parts and Accessories (P&A) needs are being met.
• Assist service technicians in determining parts and accessories requirements for individual jobs.
• Recommend related parts which may be required for a job.
• Take service technicians' orders for parts and fill them as quickly as possible.
• Supply cost of parts information on repair orders.
• Update inventory control system and parts catalogue.
• Receive and log merchandise into inventory.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
• Supply parts information on repair orders to Service Manager

Requirements:

• Passion for people and Harley-Davidson brand
• Knowledge of and experience with servicing of motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn.
• Solid understanding of motorcycle front end, suspension, and engine components
• Experience with Point-of-Sale and computerized inventory systems or the ability to learn new technology
• Friendly, outgoing personality
• Skilled at thinking creatively and mechanically in order to determine how to execute the artistic work requested by the customer
• Ability to understand and communicate customer needs to techs