Parts Counter Person

Join Komatsu and Be Part of Something Big

Schedule: First Shift, Monday through Friday

Hourly Pay: $25 - 30 depending on experience

Company Overview:

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealer East operates eleven Company-Owned branch locations in the NJ, NY, PA, MD, and DE region. If you are a recent graduate of a Technical School or an experienced industry Technician, we would like to talk to you about a career with Komatsu.  If you have experience maintaining and repairing construction equipment, cranes, diesel engines, on-highway truck and bus, marine and industrial equipment we would like to talk to you about transitioning your knowledge and experience through extensive training to work on Komatsu and the allied OEM products we represent. To learn more about Komatsu Company-Owned Dealers, visit our website! If you would like to hear what our employees think about working for Komatsu, click this link Employee Testimonials.

Why Join the Komatsu Company-Owned Dealer East Team:

• Competitive Compensation
• Day 1 Medical, Dental, Vision, Life & Disability Benefits
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Paid vacation, sick, floating holiday, and holiday
• Employee recognition, career development opportunities, and excellent job security

Job Overview

This is a Parts Counter Person position that is based out of the Baltimore, MD location. You will be providing parts support to customers for walk-ins, phone, service department and other media orders as well as processing, filing, expediting and updating department paperwork. This position is also responsible for some warehouse functions. Equipment knowledge and jobsite experience is a plus. In this role, you will be tasked with using multiple computer systems including inventory systems, email, MicroSoft programs, and other equipment parts look up systems. This position also requires a great deal of customer interaction on the phone, in person, and email communication.

Key Job Responsibilities

• Assist phone and walk-in customers with parts requests. Research parts issues, generate sales orders and quotes using appropriate electronic media. Process invoices and customer returns. Maintain records to document activities.
• Assist service department with parts requests, returns, and inquiries. Document and track activities.
• Other duties as assigned to facilitate customer satisfaction, including parts pick-up and delivery.
• Assist with cycle counts of inventory, help identify obsolete inventory and recommend inventory.

Qualifications/Requirements

• Good computer skills
• Ability to work independently with minimum supervision
• Excellent customer service skills
• Strong oral and written communication skills
• Prior experience with CE and/or Mining parts counter, inventory, purchasing
• Ability to read and understand technical manuals, computerized inventory systems, phone skills, pricing systems.
• Valid drivers license and clean driving record
• Ability to safely operate a forklift
• Other duties as assigned

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1