Parts Sales Associate

How You Will Make an ImpactThe Parts & Service Sales Associate I will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service. This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resources to complete the work and invoicing. Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer's total satisfaction. Work with Service Managers and sales staff to grow the Parts & Service business in a profitable manner.

The Nuts and Bolts

Work closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer's problems quickly and efficientlyRespond promptly providing quotes, customer support, invoices, order changes and handling customer complaintsQuote and assist in managing the following customer offerings: Preventive maintenance plans, Annual certifications, Inspection of equipment, On-sight repairs, Emergency repairs, the ability to purchase add-on parts and accessory items to include delivery and installProvide service second to none, before, during and after the saleEnter customer orders and ensure timely fulfilmentEnter and follow up on Purchase Orders with vendors, ensure parts are received and issued accurately and in a timely mannerTracks shipments, file claims and process returned goodsPrepare paperwork for freight and/or chassis pickup through preferred transportation companyRecommend major purchases for quick turn inventory items in accordance with company policy as it relates to the service departmentMay establish and maintain MRP, review safety stocks, review MRP daily, purchase parts as neededMaintain type of products on display, quantity, quality and appearance of the display areaMay be responsible for credit card payments and related administrative tasksComply with all company and OSHA safety regulationsAssist with the annual physical inventory for Parts and Service DepartmentMaintain cycle count accuracy reportsOther duties, as assigned

Position Qualifications & Requirements:Education:

High School diploma or GEDAssociate Degree OR Bachelor Degree preferred

Experience:

Zero (0) to two (2) years customer service experience in a similar industryMarketing experience and understanding of all types of sales efforts preferredStrong mechanical and technical experience, as well as understanding of all types of service activities, vehicle structures, vehicle equipment, and vehicle electrical systems preferred

Certification /License:

Valid Driver's License may be required

Skills and Abilities:

Possess strong sales aptitude and willingness to learnDetailed understanding of costing, inventory system and product knowledge

Experience with MS Office required; proficiency in ExcelDemonstrated skills in database management and record keeping preferredEffective oral and written communication; excellent interpersonal and customer service skills

Professional phone etiquette and communication skills with high level of emotional intelligence

Excellent organizational skills

The ability to collaborate with a multi-department teamSelf-starter and team player with the ability to work well with others

Work environment:

Office & Branch environmentSedentary work with extended periods of computer useOccasional work in warehouse, manufacturing plant, or site production floorSitting, standing, walking, kneeling, talking, hearing, and reaching with hands and/or armsMust be able to wear required Personal Protective equipment (PPE)

How We Make an ImpactAt Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!

Some of Our Total RewardsWe offer big company perks with small company culture:

Comprehensive benefits package including Medical, Dental, Vision and Life401(k) Savings Plan with Company MatchPaid Parental LeaveTool Purchase ProgramTuition ReimbursementPaid Time Off and 10 Observed (Paid) HolidaysGenerous Footwear, Eyewear, and Safety Equipment Discount Program • Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/

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