Patient Access Associate

This is an on-site position located in Hancock, MI.

Shift: 6AM - 6PM with rotating weekends. Half shifts are Mondays 12PM - 6PM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Patient Access Associate, you will be a part of the Emergency Department (ED) Patient Access Registrar. Every day you will be responsible for performing timely, accurate registration of patients while supporting rapid access to care. The role blends empathy with effectiveness by promptly registering patients, ensuring there are no delays in their clinical assessment or treatment.

To thrive in this role, you will leverage your interpersonal skills and attention to detail within a fast-paced, technology-driven environment. By collaborating with a team that values innovation and process improvement, you will have opportunities to grow your expertise in healthcare operations, utilize advanced tools to streamline patient interactions, and contribute directly to enhancing both patient satisfaction and organizational performance.

Here's what you will experience working as a Patient Access Associate:

• Perform quick and accurate registrations to support immediate patient care

• Complete full registration once the patient is medically stable

• Collect and verify insurance information when appropriate and without delaying care

• Obtain signatures for required forms (consents, HIPAA, financial documents)

• Provide estimates and collect co-pays when applicable (non-emergent scenarios)

• Maintain compliance with HIPAA and hospital policies

• Ensure all documentation is accurate and complete for billing and legal standards

Required Skills:

• Ability to multitask in a fast-paced, high-pressure environment

• Strong attention to detail with rapid data entry accuracy

• Excellent communication and de-escalation skills

• Critical thinking and ability to prioritize tasks quickly

• Strong teamwork and collaboration with clinical staff

• Requires flexibility for nights, weekends, and holidays

Work Environment:

• High-volume Emergency Department setting

• Frequent interruptions and urgent priorities

• Exposure to stressful and emotional situations

• Requires flexibility for weekends and holidays

For this US-based position, the base pay range is $15.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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