Patient Access Registrar, Medical Center Southwest, PRN

Primary Location:

JHHS - Med Center SW - UMC

Address:

9700 Stonestreet Rd. Louisville, KY 40272

Shift:

Rotating (United States of America)

Job Description Summary:

About UofL Health:UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and PurposeThe Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital.  The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered. Obtains accurate insurance information and signatures when applicable and explains payment options available and refer to Patient Financial Counselor if necessary.

Essential Functions:

    Receives and interviews patients in a courteous, empathetic, and professional mannerObtains and enters complete and accurate patient demographic, guarantor, and insurance information

    Assures completion of forms for signatures, authorization and consentsReviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing

    Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.).  

Works with physicians and nurses to ensure accurate patient placement.  Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.)    Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patientsMaintains awareness of individual patient needs and wait times for registration. Monitors waiting and treatment areas for patients that have not been registeredOther Functions:

    Complies with all department and hospital policies and proceduresMaintains an efficient and effective patient flow

    Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodiesPerforms other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.

    Attends and participates in department and hospital meetings, in-services, and quality improvement teamsContributes to the accomplishment of department and hospital objectives

    Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstancesMaintains a clean and orderly work area

    Maintains compliance with all company policies, procedures and standards of conduct Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

    Performs other duties as assigned

Additional Job Description:

Job Requirements(Education, Experience, Licensure and Certification)Education:High School Diploma or GED/Equivalent (required)Experience:     At least one year of registration experience (preferred)Job Competency:Knowledge, Skills, and Abilities critical to this role: Must be dependable, professional and a team player

    Critical thinking skillsSolid oral and written communication skills

    Ability to multi-task and be flexible with job demandsEnergetic, motivated individual that connects well with peopleLanguage Ability: 

    Adequate conversational English is required in order that the individual be able to take direction from management, understand how to complete job tasks, communicate adequately with patients and co-workers as necessary, understand and follow safety guidelines, and organizational policies

Reasoning Ability:  

    Ability to work well with ambiguity and continuous changesAble to assist others in developing problem solving/reasoning skillsComputer Skills: 

    Must have the ability to learn and use the electronic documentation system appropriatelyMust have the capacity to learn other relevant systems and databases, as needed

    PC literacy, must be able to type 30 wpm with a 95% accuracy (required)Additional Responsibilities:Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

    Maintains confidentiality and protects sensitive data at all timesAdheres to organizational and department specific safety standards and guidelines

    Works collaboratively and supports efforts of team membersDemonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care communityUofL Health Core Expectation:At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

    Honoring and caring for the dignity of all persons in mind, body, and spiritEnsuring the highest quality of care for those we serve

    Working together as a team to achieve our goalsImproving continuously by listening, and asking for and responding to feedback

    Seeking new and better ways to meet the needs of those we serve Using our resources wiselyUnderstanding how each of our roles contributes to the success of UofL Health