Patient Access Rep. II

Patient Access Representative IILocation: Lebanon, NHEmployment Type: Contract-to-Hire Shifts:  Outpatient / Clinical Areas•    Hematology/Oncology 3K – 6:30a–3:00p (Mon–Fri)•    Ultrasound 3S – 7:00a–4:00p•    CT/MRI 3Z – 0.7 FTE, 5:30a–2:00p•    Occ Health/General Surgery 4L – 8:30a–5:00p•    Same Day Surgery – 5:30a–2:00p Outpatient Surgery Center (OSC)•    5:45a–4:15p (Monday–Thursday) Admissions•    8:00a–6:00p (Sunday–Wednesday) Emergency Department•    9:00a–9:00p (Sunday–Wednesday)•    1:00p–1:00a (Sunday–Wednesday)•    6:00p–6:00a (Sunday–Wednesday) Salary: $19-$23 per hourJob Summary:Wheeler Staffing Partners is seeking Patient Access Representatives II in Lebanon, NH. This role supports departmental efficiency through scheduling, registration, patient pre-admission/admission, reception, and discharge functions. The Patient Access Rep II must accurately obtain patient demographic data and perform compliant patient liability collections before, during, and after the date of service.Responsibilities:

• Greet customers and provide world-class customer service
• Complete full patient registration at date of service
• Adhere to financial and cash control policies and procedures
• Explain and secure hospital and patient legal forms (e.g., Advance Directives, Conditions of Service)
• Scan Protected Health Information and manage patient information packets/folders
• Educate patients on financial liabilities and employ compliant collection techniques
• Perform hospital cash reconciliation and secure payment entry following policies
• Verify insurance, benefits, coverage, and eligibility in line with CMS guidelines
• Complete assigned registration and financial clearance activities
• Obtain insurance authorizations for scheduled and unscheduled hospital services
• Secure inpatient visit notifications to payors
• Assist with scheduling and coordinating post-discharge care as needed

Requirements:

• High School Diploma or GED required
• Minimum 1 year customer service experience
• Preferred 1 year administrative experience in medical, health insurance, or related field
• Minimum typing speed of 35 WPM
• Working knowledge of PC, CRT, and printers
• Familiarity with hospital functions preferred
• Strong customer service skills and ability to work in a fast-paced environment
• Effective oral and written communication skills
• Medical Terminology course required
• Understanding of Third-Party Payor requirements preferred
• Ability to perform duties in at least two Patient Access service areas, including ED
• Skilled in professional negotiation for patient/guarantor collections
• Ability to build collaborative relationships internally and externally

Benefits:

• 401(k) and matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In personAbout Wheeler Staffing Partners:Wheeler Staffing Partners (WSP) specializes in contract, contract-to-hire, direct hire, contingency, and executive staffing. With over 20 years of experience, we deliver world-class service to connect the right candidates with the right career opportunities. WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.