Patient Account Representative II - Patient Billing Services
78 HonorHealth Medical Group SupportPhoenix, Arizona
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Benefits
Health Insurance
Career Development
Job Description
Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:
Patient ServicesShift:
DayDepartment:
Business OperationsM-F 8-4:30, Hybrid Role
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
Responsible for all or part of the following: billing and collecting, research, correspondence, payment and adjustment posting, charge entry, prior authorization, and a host of other duties to assure timely reimbursement to the medical provider. Demonstrates independent problem-solving skills of account error necessary to bring the account balance to zero within established time frames.
ESSENTIAL FUNCTIONS
- Responsible for research and secure payment for insurance accounts:Follow up required daily accounts based on work queue assignment to reduce the A/RSubmit appeal letters on unpaid and underpaid claimsParticipate in accounts receivable collections projects as needed to meet department goalsContact insurance companies to follow up on denials and correspondenceContact patients regarding insurance related issuesResearch recoups and repayments to assure that payments are accurate and comply with Medicare and Managed care contracts payment methodologiesWork the electronic denial file (835b) to ensure clean claim submissionReview Charge review work queues as assigned.
- Responsible for research and secure payment for patient balances:Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/RSSubmit final letters to delinquent accountsAnswer incoming patient callsProvide support to the clinics as needed during patient care hoursCollection calls to patients to collect past due balancesProcess credit card payments and post within the patient billing systemSet up payment plans for patientsReview statements to ensure accuracyActs as a liaison between patient, practice and insurance carrier regarding complaints and problemsWork with statement and bad debt vendors on disputes and ensure accuracy of accountsWork return mail to update accounts to ensure accuracy
- Performs routine data entry and/or review of claim edit work queues:Input charges for physician billingCorrect denials that have dropped to the claim edit work queues timelyMaintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectationsProcess the electronic claims batch daily and initiate the printing of paper claimsReview Charge review work queues as assigned
- Handles all payments and correspondence received in the central business officeProcesses all EFT/ERA, lockbox, mail, POS, phone paymentsProcesses credit cardsCreates payment batches and scans all correspondence into patient billing systemProcesses deposits for all incoming payment, including POS from multiple clinicsSets up courier service for new clinicsPosts payments and denials into patient billing systemProcesses ERA payments and works error work queuePerforms daily batch reconciliationFollow up on credit work queues to maintain the undistributed credits, process refunds and research incorrect adjustments or payments
- Follows departmental functions:Prioritize work to minimize interruptions and increase efficiency in collections processParticipate in daily DMS huddle, and all department meetingsProvide five-star customer service, to include patients, coworkers, vendors and managementEstablish and maintain and efficient filing systemMaintain clean and organized work areaCommunicates and engages effectively with othersCommunicates and participates in training classes as needed to keep current with daily operationsWork in a team environment and participate in constructive feedbackAbility to handle numerous tasks simultaneously and with flexibility
- Performs other duties as assigned.
EDUCATION
- High School Diploma or GED Required
EXPERIENCE
- 2 years, healthcare billing and collections experience in a medical practice or healthcare organization Required
- 5 years, healthcare related medical professional billing and collections experience. Preferred
LICENSE AND CERTIFICATIONS
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FAQs About Patient Account Representative II - Patient Billing Services Jobs at 78 HonorHealth Medical Group Support
What is the work location for this position at 78 HonorHealth Medical Group Support?
This job at 78 HonorHealth Medical Group Support is located in Phoenix, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at 78 HonorHealth Medical Group Support?
Employer has not shared pay details for this role.
What employment applies to this position at 78 HonorHealth Medical Group Support?
78 HonorHealth Medical Group Support lists this role as a Full-time position.
What experience level is required for this role at 78 HonorHealth Medical Group Support?
78 HonorHealth Medical Group Support is looking for a candidate with "Senior-level" experience level.
What benefits are offered by 78 HonorHealth Medical Group Support for this role?
78 HonorHealth Medical Group Support offers following benefits: Health Insurance and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at 78 HonorHealth Medical Group Support?
You can apply for this role at 78 HonorHealth Medical Group Support either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.